Geoff R.
Charged but no credit
My top was charged to my account but did not credit my mobile phone. When I emailed their Support to explain the difficulty, I just received a receipt. I was careful to send all relevant information for TopUp to identify my account but their Trustpilot response was that they could not identify it and that I should send "The Correct" information for them to identify. I have seen this response from TopUp with other people's complaints.
Response from TopUpFeb 14, 2025
Hello, Unfortunately we couldn't find your account in our system using the details you provided. Please send us your correct account details or contact our support team directly. Your TopUp team



