Lee M.
It’s easy to use and great when stores…
It’s easy to use and great when stores are closed but pricey. I am in the Gambia at the moment and most often can’t get to a Africell store and they don’t sell data online, so end up using a service like this and almost pay double the price of the data. 10GB data from Africell is D950.0 which in pounds is £9.84 but from TopUp costs around D1652.07 in pounds £17.11. Pricey when people know you are limited on options they always hike the prices. Have had a reply from TopUp and it seems that they only add a service charge, which is reasonable. Anything else added is from the service provider ie Africell and not done by TopUp. Thank you TopUp for making that clear. Have seen a few negative reviews and think it is the customers who either misunderstood or made mistakes is a good reliable service to use if you’re unable to purchase directly from providers shop or provider has no online purchase options. It’s always a good idea to check things out before opening your mouth with negative comments. Self included.
Response from TopUpNov 14, 2025
Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the exchange rate, that is also imposed by the local operator. Your TopUp team