TopUpTopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
TopUp (topup.com) has 541 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Computers & Phones · ALPHARETTA, Georgia
Excellent
Computers & Phones · Atlanta, Georgia
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Computers & Phones · Atlanta, Georgia
Excellent
Computers & Phones · Atlanta, Georgia
Excellent
Showing 85 reviews with 1 star · Clear filters
Mustic
For 2 times, I sent credit without the recipient getting it and I email you guys but no response
Response from TopUpJan 6, 2020
Hello, We never received any email from you, but we just opened an investigation for the issue you are reporting. We will email you once we have an update from the operator. Can you please provide us the other order number in addition to S513O728825? Either here or directly to our Customer Support team. Your TopUp team
Raquel T.
My top ups were never receive. This is unacceptable. I complained by writing; calling and emailing. Horrible service.
Response from TopUpNov 11, 2019
Hello, We are currently investigating the issues you reported with our provider. As soon as we have an update, we will get back in touch with you with the results. Your TopUp team
Muhammad Y.
Not recommend this service to anyone, i was use them 3 times without any issue, but now they not complete my topup and also closed the account, so not recommend this to anyone. Thanks for the bad service!
Response from TopUpOct 14, 2019
Hello, Unfortunately you can no longer use the service because you tried to abuse it, hence no orders will be processed for you from now on. The last order you attempted to place with us has not been charged from your card and your bank will have the information updated regarding this pending transaction in the following 48 hours. Thank you!
Zaghar A.
Really bad service no reply no give any answer I pay for recharge mobile first time 12 August know 31agust Still no return my money not cancel my Oder And not come balance in my mobile Aug 12, 2019 18:13:43 GMT+04:00 Transaction ID: 0WP89397T5550435J This is transection id My email PayPal Arenaman@yandex. Com
Response from TopUpSep 9, 2019
Dear Zaghar, We apologize for any inconvenience you might have suffered. Per your request we managed to cancel the order. Now it is up to your financial institution to update the amount for you on your Paypal account. It usually takes up fot 5 business days for them to update your balance. If you need help with anything else, please let us know. Your TopUp team
Shemarie C.
Because I don’t know this app an I don’t do any top up An now I see where it’s causing a problem please maybe someone get into my credit card information 😭😭😭😭😭😭
Response from TopUpJul 5, 2019
Hi Shemarie, Thank you for getting in touch. We'll contact you to investigate your case. Thank you for your collaboration!
Britney B.
My card has been charged multiple times and the top up hasn’t been received and whenever I try to contact, I receive a message saying “ customer service will call you soon” and it doesn’t happen!!
Response from TopUpJun 11, 2019
Hi Britney, Your last order was successfully processed, note that you will not be charged for those orders that did not go through. One of our representatives will be contacting you shortly in case any assistance is still needed. In future do not hesitate to contact us at 1866-535-8095 Support Team. Thank you for your collaboration!
michael M.
I can't use it again. It charges twice! It charged meaning fee on my side and later another $2++ on the receiving side. Cheaters..
Response from TopUpApr 12, 2019
Hello Michael, Please note that some countries apply local taxes beyond our control. If the country you send mobile credit to is one of them, the specific value that sums up the local taxes will be deducted from your order value, as displayed on the online ordering form on the website. Local taxes are beyond the control of this service. They are assessed and levied by a local entity or authority such as a state, county, municipality, or a local operator in this case. We appreciate your understanding. If you have any questions, please do not hesitate to contact us at 1866-535-8095 Customer Support.
Jordan
I paid for a $19 USD topup that was not credited to my mobile number. Even though it was “confirmed”.
Response from TopUpMar 14, 2019
Hi Jordan, We definitely cannot afford to charge for mobile credit that was not credited, since we are transparent and BBB labeled for customer respect and satisfaction. We called you on the number you have registered in your account, but we were not able to reach you. Please check your inbox, we've sent you an email with the necessary details. In a nutshell, the order you've made on March 4 (05:18:20) of $19.31 was successfully processed and the credit was added to the number in Chile. Your second order on March 7 (00:04:38) didn't go through on the local operator's side. Entel informed us they were temporarily unavailable to receive orders at that time you placed your amount (same value as the previous order). Therefore, that order has been canceled and no charge was made to your card. Perhaps, your bank is still updating this information and it could take a couple of days. Don't worry, be patient, or get in touch with them directly to know more. Thank you for your understanding and for being with us!