David H.
THE GOOD AND THE BAD...
I ordered a Trump bomber jacket Nov. 24. It finally arrived yesterday. A 3-week turnaround...not as advertised. There was no tracking info available. An email to customer service went unanswered. A second email threatening to call my credit card company to cancel finally elicited a response with some tracking info from China. Almost all of these online merchants pad their shipping times with the"shipping label created" dodge...even though the product has yet to be fulfilled...especially from these 3rd World suppliers. With regard to the product, aside from the zipper being sewn on the opposite side (not a southpaw LOL) the graphics are indeed of excellent quality. I thought the shell would be better insulated, but that's no big deal. I am not a perfect person, and do not expect perfection in others. However, when a company takes my hard-earned money upfront, and there are issues, communication is paramount. Give it to me straight...good news or bad. I JUST NEED TO KNOW WHAT'S GOING ON. In closing, I will give you folks another shot because of the item quality. Please do a little better next time.




