Chris
Ordered a rug 2 months ago still havent…
Ordered a rug 2 months ago still havent recieved this item..... they keep giving me excuses.... ive had 3 different tracking numbers and not 1 has been picked up by fed ex making me think they just print new labels to shut me up they are also unwilling to refund my order
Response from TopTrendyGearJun 13, 2023
Dear Chris, We sincerely apologize for the unexpected inconvenience you experienced with our service. We deeply regret the delay in delivery your order due to issues with our shipping carrier's order tracking system. We understand the frustration and disappointment caused by this delay, and we want to assure you that we are taking immediate action to address the situation. To better assist you and resolve any issues regarding your order, we kindly request that you provide us with your email address or contact us directly at [email protected]. This will allow us to prioritize your case and ensure that we promptly resolve any concerns you may have. Once again, we sincerely apologize for any inconvenience or delay caused by the shipping process. Your satisfaction is of utmost importance to us, and we are committed to making this right for you. We value your patronage and appreciate your understanding in this matter. Thank you for your continued support and patience. We look forward to rectifying this situation and restoring your confidence in our services. Yours sincerely, TopTrendyGear