Topology EyewearReviews of topologyeyewear.com

Never return my calls

After struggling with poor-fitting glasses that slide down my nose and irritate my ears for years, I thought it would be worth the investment to get a custom pair of glasses. I scheduled a Zoom appointment with an optician. They go over your measurements, recommend adjustments (like making the width narrower/wider, where they should sit on your face), and then price the frames and lenses out. To be completely honest - I almost fainted after they quoted me the price, but figured that it would be worth it, considering that a.) I wear them every day, and b.) not having to fuss with them a gazillion times a day. I asked if they were going to make a prototype or the glasses that I could try on/make adjustments to the fit prior to the actual glass being made, and, the optician was soooo sure - cocky, almost - that the company has gotten so good with this computerized virtual fitting that, the prototype was unnecessary, and assured that my glasses would fit perfectly. It took about 5 weeks or so for my glasses to be completed. I was super excited to receive them, but that excitement dissipated pretty quickly. Upon putting them on, the top of the frames were at the level of my pupils - in order to see out of them, they had to be pushed up my nose. After doing this, the glasses slid down my nose. They were super loose on the back of my ears. The nosepads - skinny and supremely uncomfortable on my wide, flat nose bridge. All of these things were issues I had experienced previously, with glasses that had cost much, much less than these. I thought that, with these custom glasses, all the misery of my previous glasses would be forgotten. I was wrong. These honestly fit worse than about 75% of the glasses I have purchased "off the shelf" at a retail store. So much for being perfect. I contacted them. It took a few days for them to get back to me. They sent me a video of how to bend the ear pieces back and in, to adjust my "custom", supposedly perfectly fitting glasses to my head and ears. If I am spending $700+ on a pair of custom glasses, I expect them to fit & perform as such. I adjusted them as shown in the videos, wore them for a couple more days, and they were still sliding down my nose despite being incredibly painful and irritating to the backs of my ears. I wrote in again. Had to wait. Asked to take photos. Sent them in. Few more days. Sent in more photos. Eventually, it was decided that they were going to make a new pair. Few weeks go by with no word. Write in again. Wait again. "Oh, we're talking with our design team. We'll let you know." This went on and on, and now we're seven weeks out from my initial contact re: my poor fitting frames, and, the new ones aren't even done yet. I've received absolutely no updates from them without having to reach out first. And their responses take absolutely forever. If they respond, that is. I'm completely and absolutely over the hype and hurrah of this "perfect" eyewear. In the meantime, I'm still dealing with a pair of glasses that fit terribly, am constantly adjusting, cause pain to my head and ears, and rub my nose raw. I'm underwhelmed.

Cheap lenses. The clear vision area was tiny. Costco is better, and has a lower price. I went back to my old glasses.

Ok, i finally got my glasses after 7+ weeks but they fit horribly. Constantly sliding down my nose. I spent more than ever before, waited longer than ever before, and it fits worse than any other glasses before. I wont be using Topography again.

Took almost two months to get first prototype - at that rate, considering it didn't fit my face or look like the "virtual fitting" at ALL, getting a final version could have easily taken a year or more. Got a full refund immediately, within a few hours of contacting about my dissatisfaction, so it seems they're well aware of what a poor job they're doing. Would not recommend to anyone.

Took forever and glasses are wrong prescription and seemingly wrong color. Waate off time and money.

Concept is great but product was inferior. I contacted the Topology team to report my dissatisfaction and no one responded. Poor product, poor support.....

Lenses were incorrect. Glasses didn’t fit properly. Epic fail and waste of weeks of time. Was given refund.