Clare W.
Bit slow on the delivery
2 weeks after purchasing my rower and only one part of the package has arrived. After reading reviews of others it sounds like this is a common problem. I only brought this rower as they said it was a 3-7 day delivery. Marketing ploy. Customer services are quick to respond but they advised me to be patient. I hope I don’t have as much trouble getting my money back as others 😟 28/01-Update, I contacted customer services again and they arranged for another item to be shipped which arrived today. They also gave me a free mat. I haven’t set it up yet but am feeling much happier with the service
Response from TopiomJan 7, 2022
Hi Clare, --- Thanks for taking the time to write us with this review. We're sorry to hear about the issue with your Topiom Water Rower; because of the COV19, some of the shipments got delayed; our shipping usually takes 3 to 7 business days. We feel happy that you are satisfied with our service. Please let us know if you need future help. Best!