TopiomReviews of topiom.com

I was so excited to order this rower after some reading and excellent reviews about the product. So I decided to order after Christmas. Placed an order and accidently chose the wrong delivery address (my mistake). I sent an email, 2 minutes after ordering to support as well as a chat message (just in case), asking to correct it. Heard nothing from the team, and when I heard back, the claim was, "it is too late". Whatever I tried to ask to change the address (and there are 2 packages), faced with nothing but, contact the delivery company. Obviously the delivery did not accept my request to change the address, only the seller can change that... Topiom T&Cs allow 24h to change your mind. If you, Topiom, cannot support during holidays, don't open sales until you have support... It wasn't my fault that I ordered between Christmas and New Year... What if I wanted to cancel the order during the first 24h? Not fulfilling your own T&Cs is not that great, but ignoring my messages / emails sent within the first 24hrs and completely disregarding further asks and begs to change the address so I can collect my rower, was a complete shambles... I really hope the product is as good as everyone is saying. My main hope is that I won't need to face Topiom's support based on this experience...

I wanted to order one of these, placed my order and paid...but unfortunately i received an e-mail (from a chinese guy) that due to "some matters over in their warehouse in Germany", they are not able to send the item and canceled the order #5850 immediately. Asking why, he answered that due to their "warehouse problem" they couldn't send to my address...whatever this means. So not really the best experience and i really doubt the seriousness of this company.

Created order 8/2 through Amazon. Rails arrived as promised via Amazon Prime option. This is the reason I chose this product. 3 Days later I had to contact seller to find out when the remaining packages would arrive, not wanting them to be stolen. It took a week for the seller to get tracking numbers for me. This seller knows the package comes in parts and should've been well prepared to ship them out in a timely manner. I'm expected to get all parts in 3 weeks. I requested to be compensated and the seller suggested they can speed up a package already shipped. Very insulting, considering it suggest they had the option to ship it faster or could contact the shippers and say "could you hurry it up" Going to update this if possible. Does not come with batteries and 2 different sets of rechargeable batteries do not fit. Battery cover will not fit back on computer. $500 + and can't include 4 AA batteries. The QR code goes to a non English website that appears to be out of order.

With many emails back and fourth from the Customer services, I took the plunge. I was told it would be 2 months for delivery. I paid for the rower in May, July came should be seeing the rower. I got 2 planks of wood, used with fragments missing around where the rower bolts together, greasy hand prints and dis-coloured everywhere. 10 days later and still no 2nd parcel. Looking on the DPD website, it says still not given by the company. Stay away from this company, I am getting my credit card company to get my money back. They give you the false sense of security that you will get a copy of the WaterRower but for less, I got 2 planks of wood and 2 months without my money.