Deep D.
Had them send me a full set with a…
Had them send me a full set with a $1000 deposit to be immediately credited back to my account after return of my cores. Of the 11 parts I received from them, 9 appeared brand new and never used while 2 arrived very dirty and definitely appeared used. However, I pressure tested them and they passed so I decided to keep and use them. Top hydraulics received my cores on February 20th and I patiently waited for them to credit my $1000 core deposit back to my account. I heard nothing back from them. After 6 weeks of waiting, I contacted them about it and they wrote back to say my cores were being evaluated. Today on April 11th, I received a $700 credit back to my card instead of the $1000 I had put up front with no explanation whatsoever. I'm glad to have gotten something back....but after all this waiting, not only do I feel shortchanged, but I wondering if I hadn't written them back about my core deposit refund if I would've ever received anything at all? Just not a professional way to run do business. If I had to do it again, I'd have just sent all my cylinders in to be rebuilt by them. That way, you can avoid them hoping to skip out on the core deposit refund or shortchanging you on the back end when it finally does get refunded.