ToolpartsProReviews of toolpartspro.com

Tried to order a small part for my Dremel. Could not get to check out. Had to enter all my Info, create an account, ect, ect. Waste of time. Lousy company. must be Chinese backed. Their vocabulary is a little off. Foreign. Stay away.

Worst online experience ever. Ordered part which took forever to arrive. Horrible customer service, no one answers the phone and they take forever to respond to your email inquiry. They do not tell you whether they have the part in stock or not which can add weeks or months time to delivery. Better off paying a few more dollars somewhere else and save yourself a headache.

Ordered parts and over one month didn't came twice asked customer service for check status of my order they send me same email as 3 weeks ago when i asked for 1st time, no idea if the business is legit or not but definitely is not right very bad experiences i will never buy or deal with this criminals who collect your money for service or products never bern delivered it is criminal😡😡😡😡😡

I can’t seem to get off their spam list, link on the email does not work. Email to customer service does not work. Next I will try to report this to their ISP.

I ordered a $24.00 tool part from their online site, on 8/30/25. The part was listed as in stock. The company sent an order acknowledgement on 8/31/25, stating the part would not ship for 6 weeks. Over the next 7 days, I checked the website for a status, hoping their message to me was wrong. As another reviewer states, the website fails to show your order when you select that option. Both times the website issued "Order Not Found". On 9/9/25, I cancelled the order thru direct email to their Sales department. At no time did anyone reply to the emails, or call my number to discuss. I then had my CC company reverse the charge for non-performance. A full day later, Tool Parts Pro sent a Shipping Acknowledgement - in effect shipping an unauthorized shipment; however, I have never received the package. On 9/26/25, I received a nasty email from "Jay" (no last name) threatening me with a lawsuit, and a charge-back from their company, including a $500.00 penalty for unauthorized possession of property. You can't make this garbage up. Any decent retailer would have responded to my two inquiries, and would not falsely advertise items as in-stock, let alone harass customers with threats of lawsuits over a trivial amount, No, anyone with integrity would have shipped a replacement with an apology. I cannot recommend Tool Parts Pro to anyone, and certainly will never give them my money. These people are bottom feeders who resorted to extortion and coercion, after fraudulently charging my credit card. Online retailers MUST fulfill an order within 30 days of charging a customer's credit card. The Federal Trade Commission is explicitly clear about a consumer's protection from these shady transactions, and for not receiving goods they order, and also for receiving goods the did not order (or cancelled orders). Avoid this company like the plague!

Order a part paid the shipping $14.99, Received the wrong part for my tool. requested an exchange but first I had to pay return shipping and restocking fee before refund. The emphasis was on restocking fee of 25% not on what I needed for my tool. They did not address my tool part until dispute escalated. The customer service specialist even used threats of legal involvement and coercion when I mentioned CC dispute. Very poor customer service and just to obtain an additional $20 dollars plus shipping fees from their customer. Never use them again as every part is special order even if it's on the shelf "In Stock".

Parts were what I needed and in stock. I received them and installed them and am back up and running. Great company.

The parts arrived on time and were exactly what I needed. Jenny Han provided excellent customer service and really made the experience a step above.