Toolmarts.com Reviews | Read Customer Reviews of toolmarts.com

Toolmarts.com Reviews | Read Customer Reviews of toolmarts.com

Toolmarts.com reviews

Showing 73 reviews with 1 star · Clear filters

Roger
Oct 18, 2023
Product was incomplete
Product was incomplete. I left multiple phone messages with NO return call. I emailed customer service with no response. I would NOT recommend doing business with this company.
Response from Toolmarts.comOct 20, 2023
Roger, We apologize for not being able to respond over the weekend as our Business Hours are M/F 7:00 AM - 5:30 PM PST I request you to please advise an adequate time to schedule or initiate a call to discuss any incompetence from our side in fulfilling your order, we attempted to reach you via email and a voice call on Wednesday but still waiting to hear back. Moreover, I was unable to find any previous email from you in our inbox also I rang you about 30 minutes ago, but your given number was going straight to VM, I'm afraid. Regards, Edward Marshal Toolmarts customer care
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Frustrated
Oct 5, 2023
Cancelled order, no explanation
I ordered an item, my credit card was billed and I received a confirmation email. THREE DAYS later I was informed that my order was cancelled with no explanation. The. Credit card charge was reversed but those lost three days really screwed up my schedule for the job I was working on at the time.
Response from Toolmarts.comOct 6, 2023
David, I understand how disheartening it must be for you to get your order canceled after waiting for 3 days. We value your time and didn't want to keep you at a dead-end, so we reverted the transaction promptly. As the next consignment is due at the beginning of December, I've already short-listed your contact details to make you aware of the replenishment so you can buy this article(s) again from our store. Hope you'll regard our stance and revise this feedback. Best Regards, Edward Toolmarts Customer Care
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Marcus A.
Sep 28, 2023
seems like a scam if they don't provide confirmation and tracking
I purchased a tool and was provided no tracking or order confirmation email. Still haven't received it yet and payment cleared on the 13th of september
Response from Toolmarts.comOct 2, 2023
Dear Marcus, Sorry that we didn't meet the expectations that you had with our store. Please be informed, that the article you purchased is currently out of stock and is tentatively back ordered by mid to late November 2023 as the manufacturer has suspended its supply nationwide. The order confirmation email is automatically sent by our system. However, there's a probability it landed in your spam/junk folder. Numerous attempts were made by our side to notify you via calls and messages but had no luck. I'm afraid and eventually, this left us with no other choice but to cancel and fully refund your order. Please reconsider your evaluations, we hope to serve you better in the future. Best Regards, Edward Toolmarts Customer Care
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Jeff G.
Sep 26, 2023
Have not received anything from you yet…
Have not received anything from you yet about the product I have ordered from you yet so I can not even track it to see where it is.
Response from Toolmarts.comSep 27, 2023
Hey Jeff, We are extremely sorry to hear about your sub-par experience with this purchase, however, as per the latest insight, your order was delivered to the given address by September 26, 2023, at 1:04 pm. We addressed, your concern via email on Monday 9/18/23, please check your spam/junk folder too Also, I rang the given phone number twice this morning but had no luck I'm afraid. You're warmly requested to please re-evaluate this review as we fulfilled the order within 10 business days. Best Regards, Edward Toolmarts Customer Care
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Paul Versluis I.
Sep 16, 2023
I need to send back my item.
I need to send back my item. You don't provide me the information. you don't allow e to log into my account ? You don't send me a link to change my password?
Response from Toolmarts.comSep 28, 2023
Paul, I'm really sorry for the disappointment you faced while trying to get ahold of us on Sunday, September 17th. It's advised that we do not operate on weekends. Our working hours are MON-FRI, 7:00 AM - 5:30 PM. On investigation, I found we addressed your concerns by issuing a return label number on the very next working day to your given email address. However, we didn't hear back from you, plus I rang you multiple times this morning and had no luck. Kindly respond to our previous email or give us a shout at [email protected] so we can assist you further in improving your experience Best Regards, Edward Toolmarts Customer Care
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Nancy
Sep 12, 2023
communication lacking
we were never contacted that the item was out of stock and delivery would be delayed. Beyond that there was no estimated date it would become available. At the very least I should not of had to contact company to get this information after 16days. eta was 7-10 so I gave ample time for notification.
Response from Toolmarts.comSep 19, 2023
Dear Nancy, It is with regret to acknowledge your unsatisfactory experience with our service. Please be informed that we tend to stock thousands of tools in our inventory that are readily available to ship out on the same day. However, your ordered item was sold out unluckily, so it was ordered with Milwaukee on a 2-3 weeks lead time, which was later on marked as back ordered/no ETA without any prior correspondence. We received your first email over the weekend and it was replied to on the very first working day. As requested, we canceled your order and refunded the amount back to you. Again, apologies for any inconvenience. We look forward to serving you better in the future! Best Regards, Edward Toolmarts Customer Care
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Gary S.
Sep 11, 2023
Still haven't received it.
Still haven't received it.
Response from Toolmarts.comSep 19, 2023
Hello Gary, We apologize for any delay, please be informed that we shipped your order on the same day you placed it, however, it remained in transit for six days which impeded the order's fulfillment. Please check your inbox for shipment emails. We'll try our best to make it worth coming back! Best Regards, Edward Toolmarts Customer Care
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Lindsey Z.
Sep 10, 2023
Expensive equipment not shipped, no communication
We placed an order for an industrial vacuum, but after checking in two weeks after placing the order we're told that "it could be 1-2 more weeks or so" until the order can be fulfilled. What use is buying products from a supplier if they can't be bothered to list if something as back-ordered? I'm not cleaning out my car with a $2k dust extractor - we needed this machine for a restoration job that now has to wait, costing us time and money. Will the order be shipped? I asked and they never responded :(
Response from Toolmarts.comSep 19, 2023
Dear Lindsey, Please accept our sincere apologies for the inconvenience. We couldn't reply to one of your previous emails due to the high traffic of customer queries. Please be informed that your order was shipped out on September 12, 2023, and the tracking shows it's been delivered (Please check your inbox). We'd like to inform you that the Hepa Vacuum is a non-inventory item that needs to be specially ordered from the manufacturer, hence causing 1-2 weeks lead time. We hope to make your next purchase experience even better and quicker. Best regards, Hazel Toolmarts Customer Care
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