Toolmarts.comReviews of toolmarts.com

Wrong item shipped.

I ordered two Festool saw blades with the expectation that they would be delivered within five days. The delivery finally came after two weeks and the blades shipped were not the blades I ordered. I ordered 216mm and was sent 260mm. While I realize this was just and error in the fulfillment - I have received no response to multiple calls and messages left, an email request for return authorization and a facebook message to their company.

I was replacing a part for a friend whose jigsaw I'd borrowed. I damaged the anti-splintering shield and wanted to replace the part as fast as I could. The only real problem I had doing that was the time it took my order to ship. The order took eight business days to ship from Toolmarts. The part did arrive three business days after shipping, which is absolutely reasonable. I would have appreciated being notified if this delay was normal when placing my order, or being notified of a delay soon after placing it.

We ordered from toolmart because the delivery date was within 7 days and we needed the item. After we paid for the item we received a message a week later that the item was back ordered. Every other site let us know this before we ordered. I would have appreciated full disclosure so I can have made an informed decision.

Error: You showed you had an item I ordered in-stock. It took 2 weeks for you to tell me it was on backorder.

Had hoped to get my order of 2 sanding spindles, but found out that the vendor and even the factory is out of stock and I likely won't see my order for another 6 weeks, on top of the 3 weeks I have already waited.

Shipping took 21days. Was advertised as 7 to 10 days.

Waited and waited on order did not recieve after 12 days, cancelled order.