ToolfetchReviews of toolfetch.com

I went to put a 4ft ladder in my cart, when I put in my zip code it came back with $184...the ladder was only $120??? The math doesn't add up. I decided to read some of the reviews and made the decision to not order anything from this company..seems to risky...I think they are possibly not carrying any inventory and they are drop shipping everything on there site which would explain the delayed shipping times and high shipping cost..buyers beware

I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

Sold me 3" Landscape Grates that don't sit flush and fall out. Requested refund or exchange, and was ignored for 30+ days before i called. Called and was put on hold and recycled back to reception who told me i would be called back shortly. 48hrs later i called again and was told they would send me a return label. I received the return label and a note that i will only be getting back 47 cents for the 51.64 paid. They said restocking and shipping both ways to be the reason. They sold items not as described and then take no responsibility.

The people I spoke with was extremely helpful, got back to me quickly and also extended their quote to me as my customer was A last minute contract signer.

Customer Representative Was excellent I ordered and paid for my item including shipping cost. Then get a call from service rep that shipping will cost additional 140 dolloars. No money no ship no other optionss given. Job was scheduled around deliver of item. It would have cost more money to delay shipping than pay what was asked. Tool fetch had me in a position where i had no choice than to pay black mail amount. NOT HAPPY

great people with quick response no complaints at all

Their website was easy to use. One tool was back ordered, for which they notified me. Would order again from them.

Robert Murner was very helpful! He got us great pricing and even a turnaround sooner than we expected. The machine came in great working order. I did have an issue and Robert was able to get tech support on the line and we were able to diagnose the problem quickly. It has been a great addition to our shop.