Shana A.
I love Tony and all he stands for but..
I love Tony and all he stands for.. but unfortunately, his business has grown too big for him to care about people who are investing in his services. For over a year, I have been going back and forth with their "senior customer care" team, trying to resolve an issue that should never have happened in the first place. I have repeatedly requested a refund of $2,000 for the Business Mastery event they wrongfully removed me from, yet my concerns have been ignored. The Situation: I had been making monthly payments for the program. However, after realizing that the conversion rate and interest charges were becoming unsustainable, I reached out to request an alternative—offering to pay the FULL amount ($15,000) upfront to avoid further financial strain. I sent multiple emails to their accounts team, following up diligently, but received no response. Instead of working with me to resolve the matter, my account was suddenly placed on hold. What They Did: -Took money from an unauthorized account. -Offered me a free Wealth Mastery event, which I initially believed was a goodwill gesture after the unauthorized charge—only to later find out it was a mistake intended for someone else. -Ignored my emails when I tried to pay the full amount. -Removed my ticket to Business Mastery without notifying me. -Caused me financial loss—I took time off from work and my startup business to attend this event, only to be unfairly excluded. -Customer service was shockingly rude, dismissive, and completely lacked empathy. -A representative on the phone lied to me and put me under unnecessary pressure. -After all of this, they are now ignoring me. I have lost so much money, time, and peace of mind over this, and the stress it has caused me is beyond words. I expected better from an organization that preaches personal growth, integrity, and leadership. I understand that mistakes happen, and we are all human. But the way his team has handled this situation speaks volumes. Instead of being people-focused, they have shown themselves to be purely money-driven, with appallingly poor communication and zero accountability. I still believe in Tony’s message, but his company has grown too big to care about the very people who invest in his teachings. And that is heartbreaking.




