Robbins Research InternationalReviews of tonyrobbins.com

UPDATE: Tony Robbins is still ignoring me and charging me for a subscription I never knowingly signed up for I am updating my review because the situation has now become even more frustrating. Since my original review, I have contacted Tony Robbins’ team multiple times requesting a refund of the $234 I was charged for Tony Robbins AI and asking them to cancel the subscription. I have received no response. I have also received no response to my Trustpilot review. Most concerningly, the subscription has still not been cancelled, despite me explicitly asking them to cancel it. I have now had further payment attempts made against my account for a service I never knowingly signed up for and have never used. To recap, I originally paid $1 for the Time to Rise Summit because I understood that I was paying to access the event recording, as I was busy and unable to watch it live. I did not understand that this would enrol me into a separate $39 monthly Tony Robbins AI subscription. I would never knowingly have signed up for a monthly AI subscription, particularly as I have no monthly income. I was subsequently charged $39 six times, totalling $234, and only became aware of the subscription when another payment was attempted and declined because I no longer had sufficient funds. I have repeatedly explained that I am unemployed, have no income and have just £16.43 available. I have never used Tony Robbins AI and have asked for the $234 to be refunded. What I find particularly shocking is the complete lack of compassion, discretion and basic customer service. I have given the company every opportunity to address this directly and have received silence. Tony Robbins publicly promotes helping people, creating positive change and making a difference in people’s lives. I find it extremely difficult to reconcile those values with ignoring someone who is explaining that they did not knowingly sign up for a recurring service, have never used it, are experiencing genuine financial hardship and are asking for help. I am not asking for something unreasonable. I am asking them to cancel a subscription I did not knowingly sign up for, stop attempting to charge me and refund the $234 that has already been taken. The fact that I am still having to chase this, while the subscription remains active and further payment attempts continue, is completely unacceptable. I would strongly urge anyone signing up for a Tony Robbins offer to check extremely carefully whether they are also being enrolled into recurring services they did not intend to purchase.

We hired the TR team to give us a full year coaching plan because we needed to improve our business right away as we were starting to lose customers because of the social economics the country is facing. They were slow to get involved and didn't evaluate our website or business for more than a month even though we were paying monthly. Then the first coach they gave us was new and didn't have any experience. His social media presence and his presentation was not professional and we requested someone else. We kept waiting and a month later we were referred to someone else who was also not what we hoped for. We put a good amount of money down to get a year package and 3 months had gone by without a single good encounter, so we requested a refund. They kept putting us off and trying to offer to use our money for another package or someone else rather than refund. We are now 7 months from when we started and received poor service, no help with our business, and no refund. Now were are going through our bank for a refund because we didn't receive what we paid for. James Cunning was our coaching advisor who should have seen to our satisfaction or a refund long ago. We were big TR fans and this definitely puts a stain on that trust.

This $1 trial and ai bot trial is a total scam for repeat $36 monthly charge. Hiding details in fine prints and hope people don't see it. This ruined Tony Robbins image for me forever.

- KEIN WASSER .. - raum extrem kalt -Greator organisation extrem überfordert -essen‘s ausgabe beschissen - Tony ist nur 2 Tage da - Sobald dieser Harris die bühne betritt bekomme ich magenschmerzen ich bin riesen tony robbins fan - aber das war nicht mal ansatzweise die Erfahrung die ich mir erhofft hab

Somehow subscribed to Tony Robbins Research AI and got charged AU$56 a month with no emails, no invoices available and sadly took me 3 months to realise I'd been dupped...there seems to be no recourse, no way to get hold of anyone. For someone who is promising to help people, seems more than happy to help himself first

**Title: Nearly 20 years of respect destroyed by this subscription experience** I have been a fan of Tony Robbins for close to 20 years and particularly supportive of his work over the past decade. My wife has purchased a considerable amount of his content, and I genuinely believed in the Tony Robbins brand and what it claimed to represent. That history makes this experience especially disappointing. For months, I repeatedly tried to cancel the Tony Robbins app, Tony AI app, Inner Circle membership, and Mastermind-related subscriptions. The cancellation options were hidden or buried so deeply that instructional videos were needed just to explain the process. Even after following the required steps and contacting the company repeatedly, my cancellation requests were not honored. I clearly explained that I was cash-poor, needed every service canceled immediately, and wanted the charges refunded. Instead of addressing those requests, I was repeatedly told how valuable the programs were. I continued receiving promotional emails and sales messages about coaching and additional services while the company ignored what I was plainly asking them to do: cancel everything and stop charging my card. The charges continued month after month despite my repeated cancellation attempts and emails. It was not until August 2026 that I finally received confirmation that the subscriptions had been canceled. By then, I had lost almost $600 on subscriptions I did not want and had repeatedly tried to cancel. When the company finally acted, it was only after another charge had been processed. I was then told to “enjoy the remainder of the membership,” even though I had made it abundantly clear that I did not want the membership and could not afford the continued charges. Making customers navigate hidden cancellation procedures, ignoring repeated cancellation requests, continuing to charge their cards, and responding with sales messages instead of meaningful assistance are practices I would expect from a disreputable subscription operation. I never expected them from the Tony Robbins organization. It now appears to me that the organization has become focused more on monetization than simply helping people. More “experts” are being brought into the Tony Robbins ecosystem, promoted through their association with him, and presented as Tony Robbins mentees. From a customer’s perspective, it feels like an expanding sales funnel built around Tony’s name and reputation. I cannot speak to the private financial arrangements behind these partnerships, but the constant programs, subscriptions, coaching offers, upsells, and promotions have created the impression that selling more has become the priority. In my opinion, the entire operation has spun out of control and no longer resembles the Tony Robbins brand I came to know and love. After nearly 20 years as a fan, this experience has completely changed how I view Tony Robbins and his organization. I can no longer listen to or watch the material without thinking about the nearly $600 lost through subscriptions I repeatedly tried—and was financially desperate—to cancel. Tony Robbins built his reputation around trust, accountability, personal empowerment, and taking control of your life. Attaching that reputation to apps, Inner Circle memberships, Mastermind programs, aggressive coaching sales funnels, and subscriptions that customers must fight to cancel is deeply disappointing. The saddest part is that after supporting and respecting Tony Robbins for so many years, I now do not even want to hear his name or think about the brand again. Based on my experience, I strongly recommend that prospective customers examine every subscription term, document every cancellation attempt, save every email, and closely monitor their credit-card statements. I would also avoid using any credit card that I was not prepared to cancel immediately if the recurring charges continued.

I have learned a great deal from Tony Robbins’ work, and the immersive live-event experience can be outstanding. Unfortunately, my experience after purchasing a Mastery package for approximately $15,000 has seriously damaged my trust in the organization. My package explicitly included two Diamond tickets for UPW Cologne. When I contacted the organization regarding the second ticket, I was told that Cologne was fully booked and that the promised ticket could not be provided. Instead, I was offered a Miami ticket valid only this year. For a customer based in Europe, Miami is not an equivalent replacement. It requires different travel, accommodation, considerably greater expense, and an entirely different practical commitment. I relied on the clear information that no Cologne ticket was available and changed my plans accordingly. I no longer kept the event dates available, and two other people who had expressed interest in attending also made alternative arrangements. Approximately two weeks later, after repeated complaints, the organization informed me that a Cologne ticket had now been found. By that point, however, neither I nor the other interested attendees could use it as originally planned. I appreciate that the organization eventually provided the ticket. But providing it after first definitively stating that it was unavailable did not restore the original situation. The practical consequences of the mistake and delay were left entirely with me. I proposed several reasonable solutions, but received no substantive response, even after providing an additional deadline. The content and techniques can be powerful. However, the organization repeatedly speaks about integrity, love, overdelivering, and putting value before profit. In my case, a promised benefit was initially refused, a materially different substitute was proposed, and the eventual correction came only after pressure and too late to restore the original situation. That gap between the message and the conduct is deeply disappointing.

I was considering purchasing Ultimate Edge program and called customer service twice with questions before making a decision. Unfortunately, i was unable to reach anyone and my calls were not returned. So, I decided not to buy it. I hope the company improves its customer service and its follow up process.