TonneauCoversWorldReviews of tonneaucoversworld.com

I purchased a tonneau cover that promised shipment within a week. Three weeks later, after being charged over $1,800, I have received three boxes from TonneauCoversWorld, each of which contained parts of a previously opened tonneau cover for my truck, but not a complete cover. Apart from purchasing a new cover (not open box), several necessary components of a functional cover system are still missing. After three tries, and several calls, emails, and chat messages. They appear intent on keeping my $1,800 while never actually sending me the product that I purchased. Difficult to tell if this is an elaborate fraud, or if they are really this incompetent.

I ordered a Tonno Pro the day I bought my new Tacoma. The estimated shipping was Aug 4. I contacted the company on Aug 5 to see what the status was and they said I had a 10 to 12 week wait time since it was coming from the manufacturer. I then cancelled the order and received a ticket number. They also stated the order would not be considered cancelled until their warehouse verified it had not shipped. Two days later I got a shipping notification saying it should ship between the 11th 16th of August. I submitted another ticket and got the same reply about verifying that it hadn't shipped before cancellation. I tried to call and was told I had a 2 hour wait time. The worst part is they charged my credit card the day I ordered and still have not shipped it.

I wish I had read all these negative reviews prior to ordering from Tonneau Covers World. I was promised 2 day shipping by Raul T as I needed a cover prior to driving cross country. The cover did not arrive as promised and after postponing my trip by days had to make a cover out of plywood. The cover finally arrived 5 days late and I had already moved. The cover is sitting in Reno waiting for a RMA that has never been issued. I am 3000 miles away, have no cover and am out $1100. Customer service is hands down the worst I have ever experienced.

I'm only giving 1 star because that is the least this tool allows. I ordered a cover and one day later received a "shipping update" for several weeks later. I cancelled that order and ordered a different cover that claimed "expedited shipping". Once again, after charging my cc they sent a shipping update for weeks later. I'm still trying to get a refund for the 2nd cancellation. It's been over a week and they my cancellation is "pending". Everytime I contact them I get a different story "I'm in sales; can't help"; "(insert name) is processing your cancellation and refund now"' etc.

I purchased a Tonneau cover in the middle of March of this year (2021). I was not informed about any delays in delivery of my cover when I purchased the cover over the phone with a representative. I was later informed (2 weeks) that my order would be shipped early April. About 2 weeks after that, I was informed that my cover would be completed from production on the 22nd of April and would ship on May 5th. Today (April 26) I received another email stating the cover will not ship until May 28th! Seriously? I have had enough with the wait time on the delivery of my order! Why is there such an issue with getting my product? I have NEVER had such a problem with this company until now. This is going to make me not order from them ever again and leaving a bad review! I can't deal with the incompetence any longer! If they use the excuse of COVID-19 being the answer, that to me is just a cop out for bad customer service! I need answers and a solution which they are not giving me! I am a very disappointed customer right now!

Do not order from this company! Order placed on March 3rd, and is now March 16, I received a second estimated delivery email, stating delivery would now be as late as April 5. Hoping, and praying, that we get a full refund, because they did not waste any time in taking the money out on March 3, but still will not ship any time soon.

placed my order and got a delivery date. after my delivery date i got an email saying it was delayed. after a month of getting repeated delay notices I contacted customer support to figure it out. they sent me an email saying it had been resolved. i figured that meant i was getting it. no they delayed it another month. so two months after they got my money still no cover.

This company keeps you on the hook with promises of ship dates, only to disappoint. They said 10 days and now they keep moving the date, now looks to be closer to a month. I have asked them to cancel my order after reading the reviews of the company. I wish I had read the reviews before I ordered from them. If you are reading this before you order, don't order from this company, they don't communicate well at all.