toniiq.comReviews of toniiq.com

I am submitting this complaint to report receipt of a counterfeit supplement purchased through Amazon. The product I received does not match the manufacturer’s authentic product or its official product description. Specifically, the labeling is missing required information such as serving size, milligram amounts, and supplement facts that appear on the genuine product and the manufacturer’s website. While the packaging appears convincing at first glance, these discrepancies indicate the item is not authentic. This is a serious concern for both consumer safety and product integrity. Supplements are ingestible products, and the absence of accurate labeling makes it impossible to verify contents, dosage, or safety. As a result, I am unable to use the product. I paid over $30 for what was represented as a legitimate item and instead received a counterfeit product. I am requesting that this issue be formally investigated, that the seller be reviewed for compliance, and that appropriate corrective action be taken. I am also concerned that other consumers may unknowingly receive the same counterfeit product. I can provide photos of the product, order details, and a comparison with the manufacturer’s authentic labeling upon request.

I had ordered Toniiq supplements in the past through Amazon and was satisfied with the products. This time I decided to order directly from the company through their website. I received the confirmation from the company regarding the order. Two days later I received an email stating that my order had been cancelled due to “unforeseen circumstances”! (What??) The charges however had been immediately posted to my credit card account. My bank said it would likely be over a week for them to post a refund after the company issued a credit. After I received the cancellation email, I contacted the customer service email, contact@toniiq to inquire as to why. It stated all inquiries would be handled within 48 hours. 4 business days later I have still have not received a response. The truth of the matter, nonexistent customer service and abhorrent fulfillment department. Order at your own risk and don’t count on any customer service if you have an issue!

DO NOT ORDER!!! You can NEVER get out of a subscription with these people. Zero customer service and they do not care about helping you resolve any issues with subscriptions that continue to come out of my account and they won’t cancel it nor will they receive returns even if the original box the product shipped in has not been opened. In my business, I will always take the hit to make sure my customers are happy even if it costs me dollars. Toniiq does NOT have that policy. They said they don’t receive returns and they won’t help me cancel my order. So disappointing. My advice is find a reputable company to order your supplements from with customer service.

I made a one-time purchase, but all of a sudden I was charged for a monthly subscription that I never authorized. I’ve repeatedly asked for my subscription to be canceled, but no action has been taken. I’ve sent multiple emails, yet I’ve only received promotional messages in return never a response addressing my actual issue. This is unacceptable and needs to be resolved immediately.

I bought NAC and found half way through pills that were not the capsules that I had ordered mixed in. I wrote them and all they wanted was a pic which I cant do. no concern about contamination or anything..Three months later and 2 more letters, no comment

Why does your apple cider vinegar capsules report trace amounts of lead on the container, but not in the product information or third party testing description?

In April 2024 i bought the lion mane supplement. In the first days of June, i got liver damage because of that supplement, when i show the doctors what i was ingesting, they point out rapidly the lion mane supplement is the cause. It started with painful abdomen pain, vomiting, then day 5, got Jaundice. then 2 weeks of more pain. Then now on July 6, still have jaundice. So with that, Avoid any product of this company at all cost.

I have been taking the supplement Tongkat Ali for a few months and decided to try Toniq’s Tongkat Ali. I had been taking 1,000 milligrams of it prior and their version has 1,200 mgs. Immediately after ingesting the pills my stomach started to ache the 1st day. I had discomfort for about 20 minutes but it went away. The second day the discomfort lasted an hour and I threw up because of the supplement. I know it is not the TongKat, as I’ve been taking it for quite some time with no issues.