TOM FORDReviews of tomford.com

Absolut lächerlicher Kundenservice. Gekauftes Portemonee verfärbt sich innerhalb von Wochen, Karten kleben fest. Simpler Fall von Mangelexemplar. Reklamation wurde mehrfach abgelehnt wegen (bitte festhalten) "nicht korrekter Benutzung". ( Seitens des Online-Händler UND Tom Ford selber ). Wie wir das Teil allerdings nicht korrekt genutzt haben sollen, wurde uns bis heute nicht erklärt! Aufgrund des Wertes überlegen wir einen Anwalt einzuschalten. Qualitativer und völlig überteuerter Mist.

Tom Ford states I ordered a bottle of cologne. This NEVER occurred nor have I received cologne from this company since 2023!!! I attempted to dispute with my credit card company and Tom Ford states it was delivered. I have proof on my Tom Ford profile the last thing ordered from the company was 04/2023! I have called their customer service line and they to agreed it showed nothing…yet they will not offer a refund of $254 to my credit card. I have no choice but to pay the amount now!! BUYER BEWARE…do not spend your money or waste your time with this DISHONEST company!!!

I recently ordered an anniversary gift for my husband from Tom Ford and paid for expedited shipping. They did not ship it (so far, at all) and when I called customer service, they told me that one of the items had been canceled, but they had not emailed me that it had been canceled. And, they also didn’t ship the second item, and gave me no reason. I then asked to speak to a supervisor, but they wouldn’t put me through. Now I’m left with nothing shipped and no gift. For an exclusive brand, this was an incredibly disappointing experience.

I ordered a evening bag .Guess how they send it, local used box a used bag tucked in a cover and return instructions Supposedly they do not have their own packaging For 2500 dollars you get great service Order TOMFORD yipee

I returned a pair of shoes that were never work on 5/5/23. On 5/10/23 Jolly signed off on my order being returned all within Tom fort return policy guidelines. I reached out on 5/14 and I was told I needed to wait another week. Well as of today 6/9/23 I’ve provided proof of my return being received and I’m still without my money. Do yourself a favor and never order from Tom Ford e-commerce. They have no clue what they are doing and they could less about me not getting my $1000 back. They’ve lost a customer for life.

I ordered online and specified that purchase was a gift. Included message. The message was written in sloppy writing. No gift bag or wrapping. Disappointed!

Don’t Order from this site ! I have tried ordering twice on 2 different days! Each time I was charged twice with no order number just multiple charges ! When you call the employees claim the card was declined due to no funds however the money is still took from your account! How can a card decline if it still takes the money off the card lol Tom needs to update his website before he has a lawsuit ! High end clothing brand with low end website make it make sense MR.FORD!

I bought couple of items online , espadrille which the linen in black and its leave stain and start to peal , i write to them but no one answer 2019 before corona , and i bought a private collection optical glass and I received the glasses semi broken and the hands are flickery , again i write to them and they ask me to contact the glass manufacturer, which was weird becasue i bought the glasses from tom ford why i had to deal qith 3rd party i never knew , tom ford should be responsible for the quality of the items not the end customer, i find it a name over quality not worth the value we getting in any way .