TOM FORDReviews of tomford.com

I purchased the Oud Wood fragrance which I love the smell of, the scent doesn’t last longer than a couple of hours. Very very disappointed for the price.

My mother in law gifted me a set of their sunglasses three years ago which I loved and used all the time. Recently the “T” accent on the temple fell out of the sunglasses. I walked in to the Tom Ford store, was given a card and told to contact Marcolin (who apparently actually makes the sunglasses) for support. Marcolin refused to help me, even when I offered to pay for any repairs. I came back to Tom Ford for some additional support and they could not have cared less. I won’t be spending any more with either of these companies and I recommend you don’t either.

Great design, but very poor quality, 2 pairs of Tom Ford DUNNING-02 FT0907 01V from offical supplier, both pairs snapped on the metal hinges in less than 2 years, Tom Ford do not honor their 2 year warranty, BEWARE!.

I recently purchased an Oud fragrance from a perfume shop at Square One in Mississauga, but I’m quite disappointed with its qualit. Did you compromise on making quality perfumes or did I buy a fake one?

Kauf ne teure brille von dwnen, denk mir ist designer, ist teuer, ist qualität, nix da so ein billiges gestell, dass selbst der optiker mir sagt, dass man mit den brillen nix anfangen kann, weil sie so leicht zerbrechl8ch sind, dass man se nicht mehr enger stellen kann, jetzt musst ich so billig aussehende plastikpads kaufen, damit die brille mir nicht ständig von der nase rutscht, werde diese produkte zukünftig boykottieren

Absolutely Horrendous Customer Service – AVOID at All Costs I am beyond disappointed and frustrated with Tom Ford Beauty. I had an allergic reaction to one of their eyeliners and contacted them immediately. That was over a month ago, and to this day, I still haven’t received my refund. Instead of taking responsibility, they have bounced me around from department to department, from one section to another, with zero resolution. Every time I follow up, I get vague responses or excuses, and nothing ever gets done. They are clearly hoping I’ll just give up and go away. Well, I won’t – people deserve to know how poorly this company treats its customers. Not only did their product cause a reaction, but they also showed absolutely no urgency or care in addressing a serious issue. I don’t want your nasty eyeliner, I just want my money back. Is that too much to ask? DO NOT buy anything from Tom Ford Beauty online. If something goes wrong, you’re on your own. This brand clearly cares more about looking luxurious than actually being accountable to the people who spend money on their products. Never again. Shame on you, Tom Ford Beauty.

Ugh the smell is horrible and the price doesn’t match. The scent smells cheap but the bottle is expensive. I don’t get it; should have when I seen their advertisement streaming Hulu…. Starts out with men w/o shirts then a scary looking female! I mean this female will give nightmares! Eat a sandwich she looks like she starved herself put girl. I mean I’m petite but you look sick. Idk I wouldn’t want that representing my line or collection.

I recently purchased a $3000+ skirt from Tom Ford. I was on vacation in Mexico when it was delivered and it required a signature, so I had it delivered to my office. My receptionist put the box with the skirt in her trunk for safekeeping. She was on vacation when I returned from Mexico. I was unaware that there was a 14 day return policy. By the time I tried the skirt on I was outside the 14 day policy by 2 days. I asked for an exception to the policy. The Tom Ford customer service department said I could return the skirt, but only if I purchased the larger size that I needed. I would have gladly made that purchase, however, they no longer had the larger size, so they refused to allow me to return the item. I now have a very expensive skirt hanging in my closet that I can't wear. Poor customer service for such a high end brand in my opinion.