Carolyn K.
Inept AI company without true editors
I hired this company to help publish an illustrated children’s book, including the artwork. Unfortunately, the experience was deeply frustrating. From the outset, I encountered persistent upselling and a lack of attention to detail. Instructions were routinely ignored or misinterpreted, and I began to question whether any qualified editors were involved in the process. For example, I requested a simple correction to one sentence on a page. They made the change—but inexplicably deleted the two sentences that followed. Communication was poor throughout, and what should have been a straightforward process dragged on far longer than necessary (over 3 months.) The illustration work was equally disappointing. Each revision request seemed to degrade the image further. Despite claiming not to use AI, they delivered an animal with five legs—raising serious doubts about their methods. Several illustrations were also mismatched to the intended age group, undermining the tone and accessibility of the book. I won’t be working with them again. The experience felt like watching a malfunctioning AI spiral out of control—chaotic, careless, and creatively incoherent.