Toker Supply ™Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Toker Supply ™ (tokersupply.com) has 269 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Timothy G.
You guys stole my money and didn’t ship out the items. Tracking hasn’t moved in two weeks and you just stopped responding. Give me my money back.
Response from Toker Supply ™Jan 9, 2023
Hello! Something must be wrong, please shoot our support team an email and we will be sure to get this resolved for you! [email protected]
Suddle D.
Only shipped part of my order. When I asked about the status I got a passive-aggressive response about it taking 5-10 days to ship since I picked the ‘cheap’ shipping. The item literally says ships next day on the product page, with 5-10days USPS shipping. Now it’s been almost a month and they still haven’t refunded me or shipped my item. I was told they wait 21 business days before they think about a refund! I already got the item from another vendor in 3 days. Shop somewhere else, they don’t care about customers.
Response from Toker Supply ™Dec 17, 2023
Hello, I apologize for the inconvenience and frustration you've experienced with your order. It's disheartening to hear that the shipping and refund process did not meet your expectations. To expedite the resolution, please contact our support team at [email protected] again. Provide them with your order details and express your concerns about the delayed shipping and refund process. They will investigate the situation and work towards a resolution, whether it involves expediting the shipping or initiating the refund process. We appreciate your feedback, and we want to make things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience. Best regards, Toker Supply Customer Service
Adrian K.
It broke in prices before I got it
Response from Toker Supply ™Jan 9, 2023
Hello! If something is damaged during shipping we replace it immediately! Just shoot us an email with pictures!
Laura H.
I received a defective product and had to go through many many days and many emails to get any kind of satisfaction. I sent multiple pictures and videos with y'all didn't bother to look at and kept asking for. Everything about it was a negative experience.
Response from Toker Supply ™Dec 17, 2023
Hello, I'm sorry to hear about the negative experience you had with a defective product and the challenges you faced in getting it resolved. That is certainly not the level of service we aim to provide, and I apologize for any frustration and inconvenience it has caused. To ensure your concerns are addressed promptly, please reach out to our support team at [email protected] once again. Provide them with your order details, reiterate the issues you've encountered, and request assistance in finding a suitable resolution, whether it's a replacement, refund, or another solution. We appreciate your patience, and we want to make things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience. Best regards, Toker Supply Customer Service
Kelvin M.
I ordered a gas mask and it came in cracked. I contacted customer service and sent it back but it has been 5 weeks and still no update on my replacement.
Response from Toker Supply ™Jan 9, 2023
Hello! Be sure you are emailing [email protected] all emails are replied to within 24 hours! If its been longer than that please follow up!
Jeff B.
Received broken pieces and customer service told me to put on a claim through a third party website and it was denied because they didn’t send over the link for almost a month. No additional help since then as apparently customer services looses emails.
Response from Toker Supply ™Jan 9, 2023
Hello! Be sure you are emailing [email protected] all emails are replied to within 24 hours! If its been longer than that please follow up!
Mike A.
I have ordered from this company twice now and both are ones my orders were messed up. This most recent time I ordered a bowl piece and what they sent me was completely different from what I ordered. It was a much cheaper version. When I asked them about it this is what they said: Im sorry about the confusion for the bowls, please note the bowl replacement is sold randomly chosen colors, designs and patterns. Then they said if I wanted to return it I would have to pay to ship it back to them and then they would take a 20% restocking fee. I told them if they weren’t willing to help me out it would be the last time I ordered from them. I didn’t even get a response to that. So needless to say I’m done with them. I returned the items and went to my local shop and they were great.
Toker C.
Received the wrong bong twice. Waiting to hear back from customer service on the second one. Other than the wrong item being received than what I purchased the shipping was quick. I just have not had very good luck with bongs lately and can’t seem to get what I order.
Response from Toker Supply ™Dec 17, 2023
Hello, I apologize for the inconvenience and frustration you've experienced with receiving the wrong bong twice. That's certainly not the level of service we aim to provide, and I'm sorry for any inconvenience this has caused. To ensure your concerns are addressed promptly, please reach out to our support team at [email protected]. Provide them with your order details, including the issue with receiving the incorrect item, and they will assist you with finding a resolution, whether it's a replacement, refund, or another suitable solution. We appreciate your patience and understanding, and we're committed to making things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience. Best regards, Toker Supply Customer Service
