Toker Supply ™Reviews of tokersupply.com

Ordered something and needed it replaced, but haven't heard back for over a week.

Fraudulent company. No customer support. Sold a product that arrived broken. Upon trying to resolve they claimed that it was a used product and broken by the purchaser. No refund, no exchange, no attempt to make things right. UPDATE: This company operates out of Tampa FL and when you attempt to call their customer service number you get a variety of 3 different businesses sporadically when the answering system picks up. There is no return to your call. No one will ever answer. I gave up on the 23rd attempt over 4 days. Further investigation shows that this is a shadow company that is not operated in the US, this is only their shipping point and there are no reliable records to show that this company has a legitimate business license. I was not able to find the country of origin for this business. But it in not Tampa FL.

On three occasions I have ordered the same product (in the last 12 months!), NECTAR COLLECTOR. All three times I was sent the wrong item. I am a handicapped US ARMY Vet, I don't drive. The 3 occasions, the first time I had to purchase a completely new order and pay for the item again! The uneducated persons in your customer service would not do anything! The second time after 3 iterations canceled the order and gave me back my money to reorder the product and I got the item. just last week, your shipping department, again sent the SAME wrong item and I still have NO satisfaction in communicating with customer service. I have sent pictures of the wrong item sent, and of what I should have received. Three times on this last order (of the same item every time!), still no resolution! Your 420% guarantee is fraudulent advertising! I DO NOT DRIVE, so how do I return the item? How do I get the item I wanted and ordered? Should I file a complaint with the Federal Communications Commission, the agency that regulates internet sales in the USA? The Office of Veteran Affairs? Or, would it be possible for your company to send me what I have paid for?

Order a gas mask bong - didn't get the mask only the bong.

Sent me the wrong product . Then wants me to pay 20 % restock fee and shipping. This Company is not good. Save the money and go so place else. I learned the expensive way.

Purchased an 18mm ash catcher with built in bowl and downstem. As I was drying the glass I heard a loud pop, the entire thing broke. Quality is cheap and the glass is not thick. Would not recommend purchasing from this company.

Extremely unprofessional. I’ve been tracking a package sent to me for over a week now. First it ships over to my side of the country just fine saying it will arrive on Tuesday. Tuesday comes and no package in sight. It sat in a warehouse for two days before randomly being sent back to Florida. I’m very disappointed. I feel as though I’ve just been scammed by a bunch of scum bags. Whoever runs this company is clearly unable to. I will be taking legal action if my package is not compensated in full refund.

Toker supply has sent me 3 downstems. None of them measures what they claim to measure and as a result they do not fit my glass piece. I have even sent pictures of how they do not measure as advertised. It seems they are incapable of actually reading what my complaint is. They actually sent me a duplicate downstem after I told them it did not fit. It didn’t fit the second time they sent it either. Also nice to see that the reviews they have asked me for are not being posted on their website. So, I guess they only want the reviews that make them look good. Truth is, I have spent over $25, written 3 e-mails to customer support, and written 2 reviews but I still have not received a downstem that fits my piece. I have ordered from another company and I suggest anyone else looking for a downstem do the same. After posting this I received notification from Toker Supply that I have been refunded. It’s the only thing they have done correctly