Bryant
No trial period, refund requires escalation
I'm still going to leave the original review below, but did want to clarify that after some back and forth and an escalation, a refund was ultimately approved. For that reason I am bumping my review from 1 star to 3, mostly just due to my experience with the product itself. I still think that if you are using this product, it could feel blindsiding that you have to do a lot more work manually than the website would otherwise have you believe, even for commonly-used DeFi apps and chains. I had less than 1% of my transactions automatically reconciled, which to me seems unacceptable given the $200 price tag. Of course, any service is going to take a little manually tweaking for it to match your unique situation, but 1% is just not a good starting place and begs the question of what you are really even paying for. --- Waste of $200, and NO REFUNDS ALLOWED Unsophisticated tax app, it says that it supports a variety of DeFi integrations to help you in classifying your portfolio, but nearly everything I had tried needed manual classification. If I wanted to spend $200 doing my own accounting, I wouldn't have spent it on a glorified spreadsheet, I would've just bought myself Uber eats for the few nights that it would take to classify everything manually. I had wanted to save myself time, and ended up wasting even more of it. Further, and I don't remember seeing this clearly stated during the sign-up phase, but they DO NOT GIVE REFUNDS if you are unhappy with the service. Instead, if you are unsatisfied with the capabilities (and there's no way to tell beforehand, because you have to pay for access to use it) you have to sit there and argue with their customer support in the hopes that they will understand the extent of missing functionality they claimed to have had, wasting even more time that you could spend doing the classification yourself with your Thai takeout.



