TokenTaxReviews of tokentax.co

I have had fantastic service from everyone I have dealt with at TokenTax. I have learned from them a few things that will help me avoid making mistakes which will greatly simplify my preparation next year.

Emma was a Godsend to me in determining what I needed, how to get the information, update the information, sending me screenshots to assist me. I am a complete novice with cryptocurrency and due to cognitive impairment, my husband does not remember anything. Emma helped me tremendously to try to piece together what I need to file our taxes. She was ever so calm and helpful! I will definitely contact her again if I have further questions. TokenTax may be a little on the expensive side, but considering all the time saved and the hand holding, I find it worth it!! Thanks Emma!

Good product that can handle all different types of crypto transactions, and it continues to improve over time. Customer support is really high quality, Robin knew every little detail and was able to help me work through some tricky issues.

I've used them a few years. The service is great. The support is even better!

Emma from TokenTax provided such great customer service today, I wanted to write a quick review as a thank you. She was quick to reply, thorough in her responses and courteous. She was patient and cheerful and went the extra mile by generating a report for me. TokenTax platform is generally intuitive and fast but nice to know excellent support is only a click away (be sure to enable popups on your browser to enable the chat button in the lower right).

TokenTax's customer support - in my case, mostly Robin and briefly Kerri - has been exceptional. While much of the raw transaction data imported into TokenTax was interpreted appropriately by their software, there were also many transactions that did not render properly, leading to an inaccurate estimated tax liability, and needed to be edited manually. However, it often wasn't clear what was wrong and how to fix it! I have the Pro plan, and asked for help via the Live Chat feature. Within a half hour I got a response from Kerri. Kerri went above and beyond to help me identify and resolve the issues, fixing one instance of the problem as a courtesy and writing a detailed explanation, along with marked-up screenshots, so that I would be able to resolve further instances of that particular kind of problem myself. After a little while, Robin took Kerri's place and has been helping me since. He has been amazingly dedicated, conscientious, honest, and knowledgeable, also always going above and beyond to help me understand what needed to be fixed and how to do it. While he suggested that I could benefit from the VIP plan (in which specialists reconcile all the problematic transactions for you), he did not pressure me to upgrade; instead, given that I chose to reconcile the issues myself, he has stuck with me, providing the guidance I needed to do it in every case, with clear, detailed instructions, accompanied by marked-up screenshots, that were always sufficient for me to understand what I needed to do. In one case he even sent me a spreadsheet calculator tool designed to address the sort of issue I was dealing with. Hopefully the industry will evolve such that all this reconciliation work will cease to be necessary, but given that it is, I'm very glad to have had Robin and Kerri by my side.

Quick and helpful communication. I always enjoy working with token tax

Used them for my 2022 taxes. It wasn't seamless (blame our government for making it complicated), but the help they offered was part of their most expensive plan, even though I wasn't on it.