Danny W.
Bad experience
Bad experience. I was subscribed to the holder plan prior to 2.0, and they charge me 39.99 and then canceled my subscription after five business days and then telling me that I have to subscribe again. I was provided a refund. I still disagree with the treatment of customers. That’s not good service. Once someone subscribes to a service you should provide said service until they cancel and not up the ante whenever you feel like it. The handling of 2.0 was poor at best.
Response from Token MetricsMar 21, 2022
Good afternoon Danny and my sincerest apologies for the inconvenience! I do agree with you that the launch of TM 2.0 was not handled the best, which I strongly conveyed once I joined the management team, however we have made the necessary adjustments and used that as a learning experience to carefully craft all future promotions and operations. I would love to give you a second chance at the platform, free of charge, to possibly rekindle your interest in Token Metrics and provide you a real opportunity at showing what we are made of. If interested, I would love to connect with you! Here is a link to my calendar: https://calendly.com/alejandro-bonilla/30min Best regards and apologies for the inconvenience!