Evgeny R.
Customer Support is terrible!!
5 support tickets - 0 result!!
TokBox’s WebRTC platform, OpenTok, makes it possible to add live video, voice and messaging to websites, iOS, and Android apps. 30-day free trial.
TokBox (tokbox.com) has 2 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
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2 approved reviews, newest moderated first
Evgeny R.
5 support tickets - 0 result!!
Hussein S.
The tool itself works fine, however Tokbox customer support are incompetent and terrible. I had iinitiated a request to pause my account (which had been running for 1 year+) through the Web UI and was given a generic error. Support was claiming I had never made a payment. Two weeks later, over 10 interactions with support (many of my emails completely unanswered) support simply cannot figure out how to pause an account, nor do they provide timely response - sometimes no response at all. Happy to edit my review if the company seeks measures to rectify the issue, but over two weeks later, no avail. Previously a long-standing customer, I will be cancelling my account all together. EDIT: After posting this review, and on their LinkedIn, the company was able to rectify my account issue. It is certainly appreciated, however their support system needs to be worked out.