Tofu Field Service Reviews | Read Customer Reviews of tofu.com

Tofu Field Service Reviews | Read Customer Reviews of tofu.com

Tofu Field Service reviews

175 approved reviews, newest moderated first

Ramin M.
Feb 18, 2026
highly recommended
highly recommended
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Bryant V.
Feb 18, 2026
I use tofu for my Invoices for my…
I use tofu for my Invoices for my company and I love how I keep record of everything and billing all in one spot and the fact that my customers can pay thru the portal with Apple Pay makes it even better no need for any more apps when tofu does it all !!
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Katherine B.
Feb 11, 2026
Awesome and helpful for on the go…
We absolutely love the app and what it does for our business. My only complaint would be that it can’t be linked to multiple devices in the same account so that more than one of my employees can access and use the linked customer accounts to it. Otherwise it’s great!
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gio
Jan 19, 2026
I was overcharged.
99 dollars showed up on my account. I dont recall using the app.
Response from Tofu Field ServiceFeb 12, 2026
Hi, we're sorry to hear about your experience. We want to clarify that our app does not charge users without consent, all payments are processed securely through Stripe, Google Play or App Store and require confirmation before any payment is made. We would be glad to help you check it or apply for the refund, please contact us in the app support chat or email [email protected].
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Walter
Jan 16, 2026
I was overcharged when it stated1.99 to…
I was overcharged when it stated1.99 to generate the invoice, and send it to my client. Got a notification from my bank that it was fraud done for $19.99 being charged by tofu….
Response from Tofu Field ServiceFeb 12, 2026
Hi there, We want to clarify that we don't have a payment per invoice. Most likely, you have activated a trial from our website, which later continued as a monthly subscription. Please contact us via the in-app chat or email [email protected], and we’ll help you locate and cancel it. Thank you!
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Ade B.
Aug 22, 2025
Worst app
I am currently looking for another invoicing app. There are always issues with this particular application. Whether it be that the app freezes or that I cannot send invoices whatsoever. I’ve been trying to get help for the past week and no one has helped me. I am not able to send any invoices or share the invoices via a link. This app should not exist anymore. Customer service is absolutely atrocious.
Response from Tofu Field ServiceAug 22, 2025
Thank you for your feedback. We see that you reached out two days ago and our team replied right away. The issue with sending and sharing invoices has already been fixed — please restart the app and try to send again. If the problem persists, please let us know. We’re sorry for the inconvenience this caused. Regarding the freezing problem — are you still experiencing it now? Among several hundred thousand users we’ve received almost no such reports in recent months. There was indeed an issue six months ago (March 2025), but we fixed it in version 3.6.5. If you’re still facing difficulties, please let us know so we can investigate.
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Kelly F.
Jun 30, 2025
Absolutely non-existent customer…
Absolutely non-existent customer service. We have been four days trying to get ahold of them for a payment and billing issue. The phone number rings, but no answer or voicemail. No email response. Chat help says a 6 hour wait (business hours only). We have a missing payment and literally cannot get ahold of anyone to find out what happened.
Response from Tofu Field ServiceAug 4, 2025
Hi Kelly, We're really sorry for the frustration you've experienced — we understand how stressful payment issues can be. We found your message and responded, but it looks like we didn’t hear back. In your case, the payment was made to a contractor who used Tofu to send you an invoice. All payments made through Tofu are processed directly via Stripe — we don’t hold or manage any funds ourselves, so we’re unable to cancel, reverse, or issue refunds. We recommend contacting the contractor directly and asking them to refund the payment through their Stripe account. If they don’t respond, you can dispute the charge with your bank or reach out to Stripe support and explain the situation. If you need any help or have questions, just let us know — we’re here to assist. Our team is available via chat (in the app and on the web) and at [email protected].
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