Ruky
I purchased a KVM VPS plan from…
I purchased a KVM VPS plan from TNAHosting expecting standard modern instruction sets, but the plan runs on ancient 2013-era hardware (Intel Xeon E5-2643 v2 Ivy Bridge) that lacks AVX2 support. Nowhere on their site or plan descriptions do they specify that you will be placed on CPUs well over a decade old. When I contacted support to resolve the missing instruction sets, their reply times averaged around 24 hours per ticket exchange. Because of these long delays in troubleshooting, by the time support confirmed the hardware limitation and refused to migrate the VPS, they claimed my service had passed their strict 48-hour money-back guarantee window. They refused to issue a full refund for a service that cannot run standard modern software, offering only account credit toward a costlier plan upgrade instead. Pros: None Cons: Ancient hardware (no AVX2), undisclosed CPU specs, slow ticket response times (24+ hours), rigid refund policy structured to run out during support troubleshooting.
Response from TNAHosting LLCAug 5, 2026
We appreciate your feedback. The service was provisioned on July 19, while the first support ticket regarding CPU instruction-set compatibility was opened on July 27, after the 48-hour money-back guarantee had already expired. We nevertheless attempted to resolve the issue by enabling host CPU passthrough, but the underlying Intel Xeon E5 v2 processor does not support AVX2 in hardware. We understand this platform was not suitable for your application and therefore offered migration to one of our Ryzen VPS plans, which supports the required instruction set. We also appreciate the feedback regarding CPU specifications and will be updating our product pages to make the hardware generation and capabilities clearer.