TMSHIPPINGReviews of tmshipping.com

Response from TMSHIPPINGJul 6, 2023

Hello Liberty, thank you very much for your feedback on all possible sites. Hopefully you're feeling better now. We transport thousands of vehicles every month. Unfortunately, in rare cases things can go wrong sometimes. Weather conditions, truck breakdowns, delays with the client, traffic, etc. You should understand that sometimes the situation can get out of control, for example, planes are delayed or canceled, but not all customers immediately start writing angry comments on all possible sites. Fortunately, most people understand that unpredictable situations can happen in any business. Unfortunately, your carrier had an accident, another car drove into him, and because of this, we were unable to pick up your car on time. Due to the fact that the 4th of July is a big holiday, it takes some time to assign a new carrier. Thank you and best regards, TMShipping LLC

Response from TMSHIPPINGOct 13, 2021

Thank you for your feedback and for choosing our company, Timothy! Our company has been delivering a first-class transportation service to our customers for many years. We work with many transportation companies and transport hundreds of vehicles each month. All of the carriers we work with are licensed, bonded, and insured. We have carefully examined your situation. We would like to inform you that all carrier companies work only through brokers and all the quotes you get come from brokers only. You have ordered a specific schedule for your car to be picked up and delivered on a specific day. We offered you several carriers who were suitable for your pickup date, but slightly varied for the delivery date. Please understand that the truck carries 10-12 cars and it cannot wait for one client at delivery or, on the contrary, drive faster than it can to get to the destination. Every driver has a specific schedule. That's why we tried to work it out with you as much as possible and made some suggestions. Please do not hesitate to contact our company if you have any questions or if you need to transport your car again. Have a nice day! Best wishes, TMShipping LLC

Response from TMSHIPPINGSep 17, 2021

Dear Michael, we appreciate your feedback. Our company has been in business for a number of years and we've been delivering the best transportation service to all of our clients for quite some time now. Our customers are our number 1 priority. We always keep in touch with our customers. Our team consists of 150 people and we are providing customer service to all our clients 24/7. We transport more than 3000 vehicles a month. Our quote shows the 'price to ship a car on Open carrier' as it says on the quote. We do not have any upfront or hidden fees. The booking fee is charged only after your vehicle is loaded on the truck, only after our service is provided. This is what sets us apart from other companies. Please note that our policies, terms, and conditions are always available for our customers to get familiar with before signing the contract, and item 17 of our contract CLEARLY states, that the booking fee is not included in the quoted price. The booking fee is written in bold letters right next to the field where you provide your credit card information. Our job is to inform our customers about the accurate prices on the market accepted by the carrier companies on the route. We would like you to use our service one day and we are sure that you will change your mind after that. Best regards, TMShipping LLC

Response from TMSHIPPINGApr 13, 2021

Thank you for requesting a quote from us, Desiree. Yes, indeed, the price of transportation may change if case the pickup or delivery location changes. Different pickup and delivery zipcodes can significantly change the amount for transportation since the entire route and mileage change completely! We hope that one day you still decide to use our professional services and we are confident that you will be satisfied! Best regards, TMShipping team

Response from TMSHIPPINGJul 7, 2020

Thank you for your feedback, Dzmitry! Our customers are our number one priority. We work with thousands of clients monthly and we value each and every one of them. We will not tolerate anyone to deceive any of our customers or us. The situation that has occurred between our customer and your driver is unacceptable therefore your companies Belstar Express Inc and Pegasus Transportation Inc will be on our blacklist for now.  Best regards, TMShipping UPDATE. Kindly please note that the client was completely satisfied with our service, except for your actions and your part of the job. Dzmitry, we have worked with your companies more than once and we forgave when you were canceling the orders at the last moment. This caused a huge inconvenience to our customers and us, it affected our reputation. We urgently were forced to find another carrier. We all understand that various situations and issues could occur in this business. But we always find a way out in order for our customers and our partners remain satisfied. We value a reliable partnership. And we do not understand what prompted you to act the way you did with our customer and our manager. This is not the way the business is done. We all work in the service industry and we have to remember our main rule - A CLIENT IS ALWAYS RIGHT. In case you have any questions or concerns do not hesitate to contact us directly and we are sure that we can resolve any matter and find a solution. But not in the way you decided to do it, Dzmitry. The owner of your companies would not welcome your action and the way you are doing business with the customers too.