TMSHIPPINGReviews of tmshipping.com

My personal experience with TMShipping was awful and I do not recommend. Based on the other positive reviews, my experience may not have been their standard. However, I would hate for what I went through to happen to somebody else. ---- After going online to book via the email link, we chose our "requested" vehicle pick-up date. In the comments we wrote that we would like for our car to be delivered 6 days after the pick-up if possible & completed our agreement. The following days we received no follow-up from TMShipping or confirmation that our order was received aside from the autoreply email after we signed our contract. A day or two later, we called the TMShipping phone line with no assistance or confirmation. We tried connecting with our "assigned manager" via email - and when we asked about our dates all she said was "Yes, we have you booked for a pick-up on X date. I see you requested a delivery on Y date. Is that correct?" --- I replied yes and assumed that meant they had someone scheduled. Still somewhat skeptical that a driver had truly been assigned, we waited until 24 hours before our vehicle pick-up date. (Shame on us, I know!) At this point we figured somebody with TMShipping would call us to confirm our driver has been scheduled & that he/she would be arriving during "X-X time frame" the next business day. By the afternoon we call the TMShipping line again and when asked for assistance the agent says "Your manager will call you back in 10 minutes" - before we have a chance to say "Excuse me?" - the line went dead. She hung up on us. We waited half an hour to receive a call that never came. We call again and ask to speak to our "assigned manager" who we had emailed a few times before. Once we got on the phone with her, she explains that our delivery date "6 days after our pick-up date" will not work because of the short distance we are moving. Totally understand that - we could have worked something out for someone to sign for our car in it's new location. However, the fact that TMShipping DID NOT contact us to explain that these dates would not work. As well as the fact that we had to initiate contact every time we had a question. That is when we became incredibly upset by the service we received. We then asked my manager to speak to her supervisor or someone above her - because, at this point, we are 1 day out from our car being picked up and upset that we are just now learning our dates were not approved. Keeping in mind, before this we were under the impression per our manager's emails that our vehicle's dates were confirmed. Either way, my manager says "Someone will call you back in 10 minutes". Seeing as how well that went last time, we insisted on speaking to a manager and were finally connected after on hold for several minutes. After explaining our situation, the manager explains the nearest date we could have a driver pick up our car was 3 days from now. We had signed a contract over a week ago for our pick-up date to be scheduled the next business day. So, having upper management tell us they could not schedule a driver until 3 days from now despite our contracted being signed & dated otherwise made matters worse. The one positive comment I can make is that the manager did waive cancellation fees when we had to terminate our contract with them right there on the call. The downside was that my husband ended up driving our car across the country to our destination himself and fly back which caused way more of a headache than this whole situation was worth. Again, I hope my situation was a fluke and not their standard. I personally will not be utilizing again.

This company is nearly impossible to reach! When they finally do get back to you, it's at ridiculous hours. The woman that works the phones here is incredibly rude and inconsiderate. Do not ship with them!