Matt
Tracking and packaging
Wished the product came with tracking when shipped and the product was packaged better. I don’t feel I should have to pay for insurance when the product is not adequately packaged.
Response from TmresearchsupplyOct 11, 2026
Thank you for taking the time to share your feedback! We do provide tracking with every order, and that information is automatically emailed when the shipping label is created. We're sorry if you didn't receive that notification, and we'd be happy to look into it. We also want to clarify that shipping insurance is completely optional and is not required for your order to be properly packaged. We're concerned to hear that our packaging didn't meet your expectations, and we'd really appreciate the opportunity to understand what happened. Please reach out to us at [email protected] so we can discuss your concerns. We take customer feedback seriously and are always looking for ways to improve. Thank you again for bringing this to our attention!