Michael C.
Customer service is atrocious!
Attempted to trade my speakers towards a newer version of the same pair in good faith. I did receive a response on the trade within the 2 day response time. I responded within an hour with additional photos as requested. No response. Followed up again asking for an update. Again no response. Then TMR sold the speakers out from under me and again with no follow up. Then I contacted them directly afterwards to voice my displeasure with the entire process and once again they ghosted me with no response. Apparently this is how they treat customers who have an established a track record over the last 4 years. It's all great as long as you're spending money but the first instant you need a timely response or customer service you're ghosted. I'm ghosting TMR now on any future business and you have been forewarned.