Susan P.
Customer Service Nightmare
I cannot believe how poor this company, Tluse, is with their customer service. The 2 items I ordered and then received did not meet the quality of the items I saw on line when I placed my order I paid $86.00 for these 2 items and emailed them to let them know I wanted to return them. Their return policy was to contact them within 30 days from time of receipt. I met that requirement. The response I received was would I accept $25.00 and keep the items! I responded back that this was not acceptable because I did not want these items. I wanted to return for a full refund. I’ve have not received a response to my email. I have sent 3 more emails to them and have had absolutely no response I find it hard to believe this company is located in South Carolina. I am so frustrated with no response to my follow up emails. I will never purchase from them again I don’t know what else I could do to receive a response. The only source provided by Tluse to contact them is an email address. Thanks for listening