Titanium Smart HomeReviews of titaniumllc.com

Lack of Knowledge on consumers keep them in business. A CLASS ACTION LAWSUIT IS NEEDED!!! Inappropriate bank drafts, lies by Customer Reps, failure to answer or respond to calls during customary acceptable business hours; failure to follow up with existing complaints, will not fix equipment issues unless you pay their $50 or more service fee in advance, plus the additional charges depending on what issues are found. To maintain our credit score we (meaning my husband and I) have continued paying Titanium for the past 2.5 years for equipment that is not operating, ridiculous! (Yes, we did reach out to them and as a result we found it necessary to have another system in place). The BBB did not respond to our complaint to my knowledge and from the reviews that I have read regarding Titanium, not many other consumers who have taken the time to report their experiences have received a response as well. Are their hands tied ? Are they over inundated with consumer complaints? I imagine that answer is a redounded Yes! And as a result unable to fully be assistive to consumers, and so the Titanium, LLC company continues to find victims. DO NOT CONTRACT WITH TITANIUM! Great at first, like that of a good 1-2 year marriage, but when the honey moon is over…. you’ll find yourself in an abusive relationship with no help!!!! Note the reply, the Company likes to write, “We’re sorry that you were not satisfied…but please email us…” (this is so they do not have to reply in person) notice that there is no direct line to speak to someone about the issue and when you do call- you’re placed on long wait holds its like calling the IRS. No specified time given, no customer returns to say please continue to hold, and so after 45 minutes of no responsiveness you hangup at the 60 minute mark. It will make you wonder how can a company exist with such awful business practices. Well let’s just say I have grossly exaggerated my experience, but after reading the reviews, (which we did not prior to contracting) is an expressed opinion of Awful Company or Don’t Do It, a grossly exaggeration? I can’t help but blame myself for this fiasco. Is it not our fault that we’re not speaking louder about our treatment as consumers that this negligence of a Company is still operating with no consumer regard? We have the influences in social media to Cancel them. Why am I not more boisterous in my complaint.Our contract is still active until 10/2024- with no service. I desire a cancelled contract. Lastly l, Did I mention that I am now having my credit card company open an investigation regarding unauthorized payment deductions from my account? I did a one time payment authorization to pay bill for my husband and two weeks later, the company has charged the card again for $76 additional dollars🤷🏽‍♀️. Small amount, it is the principle of their practices is the point I want to emphasize. Spoke to Customer Rep about my concern today and they had to consult upper management to inquire why a second charged incurred. However, the rep stated that the “Customer Rep whom you previously made arrangements with” (mind you the Cust Rep called me to make me an offer) “wasn’t authorized to do so” and so you must pay additionally. I am floored. Who does that and expect to remain employed? This is why I believe it is all tactics of any means necessary to obtain a contract and collect payments that is approved, supported and certainly not corrected behavior by upper management. It is condoned! I repeat if you are skimming through reviews DON’T DO a THIS CONTRACT! There are other companies.

Equipment doesn't work properly. The app is garbage. Avoid this company!

next time you make appointments and don't show up maybe just call so pelpe don't waist their ti.e

Aggressive security at Audley End Simple Minds concert on the 11th August. The front were row constantly told to sit down, when fans wanted to stand up and dance. After being asked to sit down, my Dad was physically assaulted more than once before being dragged from the venue without his belongings. These were later thrown on the ground in front of him. He did nothing wrong except stand up whilst watching his favourite band and is very shaken from the experience.

Don't go with this company!!! They steal and lie!!! I was told that the info for a months payment would not be saved. It was just a 1 time payment. I had borrowed my mom's card to pay that 1 month. I told them it wasn't under my name and it would only be for 1 time. They said they wouldn't even save that info. Fast forward a few months and I'm late on my payments thur my bank account so they go to my mom's card and charge her card. My mom is upset and thinks I'm stealing from her. I call titanium and explain everything and they promise to delete the card and the next month they charge my mom's account again!! It's unethical. They lie over and over again. No one will help me delete her info. They hold that card hostage if I'm late with my card. It's wrong especially when they promised they wouldn't even save the info. I called them so many times. No one will help me. I'm probably going to have to hire an attorney. I don't know what to do. Do not go with this company. They can't be trusted.

Do not use Titanium Alarm Company. I entered into a contract and changed my bank account information they continued to use the account that I asked them NOT to use, which made me get overdraft fees. When I called they refused to re emburse my fees. This company wants the customer to comply with them, but refuses to do their part when they make a mistake. I DO NOT RECOMMEND THEM AT ALL

I wrote a review about this company last month. Now I cannot find my complaint. I start out paying $47.99 four years ago, now my bill has jumped to $94.99 no warning about the price going up and no reasonable explanation. This is the worst Security system that I have ever come into contact with. I ask them to lower my bill to no avail. i cannot continue to pay this price which is a total ripoff. Also my payment is due 21st of each month and the take out the funds between the 12th and 16th of each month. That is totally unacceptabe in inappropriate. I would not recoomend this company to NO one. They also informed me that it would cost $1,500.00 to get out of the contract. Are you serious? I want out of this contract with this company.

Use this company at your own risk, you will be sorry!! Bad, bad, bad company! Not accredited with BBB. I found out the hard way. Reviews on the BBB site, that's the same kind of things they did to me. I could tell the story but time and room to type would fail me. The best thing I can tell you is don't get involved with them. Involvement with them is like getting caught in a Huge black widow/brown recluse spider's nest and can't get out. And once they've got you, they'll bleed you and torture you slowly but death is sure! Stay AWAY!!!!!