Time Warner CableReviews of timewarnercable.com

Spectrum has turned to a horrible provider. It cut out on me today on 2 work calls. I scheduled Google Fiber to install fiber next week.

I am still randomly dcing from my video games despite getting a better internet package, service which is this terrible should be illegal

I am so aggravated with this company. I called and requested the first available technician to come and relocate cable wires within my home. They said we have someone available between 3-4. I leave work, go home and wait an hour and a half then call them only to be told the “order was complete and closed”!! Uumm no it wasn’t. I was then told they would look into it and get back to me. They didn’t. I called back and requested that provisions be made because I was inconvenienced…. I was told “no we can’t do that”…. And I am STILL expected to pay the 59.00 service call on SUNDAY! Four (4 days) AFTER my request and the date THEY failed to honor with zero explanation. Stellar service wouldn’t you say? There should be a “zero star” option……

Several months back I wrote a negative review on my experience with the supervisory level within TWC / Charter Communications. I decided to discontinue my service due to cost and was at their location returning the equipment the next morning. I was informed I was into the first day of the next month of my billing cycle and would have to pay the entire monthly amount. I was at the counter 15 minutes after they opened and it would have been as soon as they opened the door, but there were a few people in front of me. I suppose they had forgotten a world-wide pandemic was going on and senior citizens like me just didn't go out on a spur of the moment. I called customer service several times and was always being told a supervisor would have to approve or deny the dispute. To my shock and amazement (insert sarcasm) none were ever available to speak to me and it would be several weeks before I received an answer. Before going further I need to make clear my issues aren't with the customer service people. They were very helpful and cordial, but handcuffed as to what they can do. My issue is with their supervisors. One day I receive a credit for the exact amount on my bank statement and promptly went on amend my negative review. I am about to amend my amended review. Two months later I get a letter from a collection agency saying I have defaulted on the bill. I was perplexed and angry that TWC/ Charter didn’t contact me directly to resolve this. I don’t dodge bills and have an excellent credit score to back that up. It foolish to think I would jeopardize a credit score a few points below 850 by not paying this small amount if I thought it was a legitimate charge. This will obviously impact my credit and I am extremely unhappy about that. I urge everyone to run from any company under the Charter umbrella.

I paid extra for a 5g connection because I have daily virtual meetings, by the end of the first month I could be heard over zoom, not could chat. They cited that I was abusing the internet and referred me to the document, which doesn't exist on the website.

Their service is terrible try watching anything (snow Piercer) on demand the adds overwright the show. If it was forced internet in my area I would not deal with them. This year I will be changing to Verizon

I know that a lot of people are switching from Spectrum to different providers. Be careful when you cancel with them. We found out today that the policy on how they charge their customers changed. So even though we cancel at the beginning of a billing cycle, they will charge us for the entire month. On top of this, they will force you to pay $5 payment charge since the account is already closed and you can't do automated payment. Needless to say, you will be paying them the entire month without any service delivered from their part. Their prices went up, the quality of the service including CS is beyond pour, and now they are trying to rip people off this way. No quality, horrible CS, they are just money grubbers. Every other provider is better than them.

TIME WARNER/SPECTRUM THIS COMPANY IS TERRIBLE TO DEAL WITH. THEY ARE NOTHING BUT MONEY GRUBBERS, AS THEIR PRICES GO UP AND UP, THEIR SERVICE GETS WORSE AND WORSE! THEIR ADVERTISED SPEEDS ARE A JOKE. THE TV IS SPORADIC. HOWEVER THEIR SERVICE IS AT ROCK BOTTOM. THE HOLD TIMES ARE FOREVER! THEY DISCONNECT YOU OVER AND OVER. MY LATEST ORDEAL WAS TRYING TO GET THEM TO CANCEL THE TV PORTION OF MY BILL. I TRIED FOR DAYS TO REACH ONE OF REPS .I FINALLY GOT THEM TO CALL ME BACK. I SPOKE TO THE REP AND EXPLAINED THAT I WANTED TO CANCEL THE TV PORTION OF MY BILL, WHICH HE SAID HE WOULD DO. I ASKED HOW IT WOULD AFFECT MY BILL. HE TOLD ME IT WOULD GO FROM $212.11 TO $84.99. GREAT I ANSWERED, HOWEVER HE PUT ME ON HOLD AND DID NOT RETURN TO FINISH. I WAITED AND WAITED TO NO AVAIL AND FINALLY REALIZED I WAS BACK TO SQUARE ONE AND HAD TO START OVER AGAIN! AT THIS POINT I QUIT! I WOULD LOVE TO GET RID OF THEM COMPLETELY, HOWEVER THERE ARE NO OTHER PROVIDERS IN MY AREA . I DON'T KNOW THE FCC LETS THEM GET AWAY WITH THE HORRIBLE WAY THEY TREAT THE CUSTOMERS. THEY ARE THE WORSE OR THE WORSE! STAY AWAY FROM THEM IF YOU CAN! LOUIS PARISI SAUGERTIES,NY