Time Warner CableReviews of timewarnercable.com

Time/Warner/Spectrum is the least ethical company I have found. Their quote to open the account is good for one year without telling the customer, year two the rate goes up because the "promotion" is over with. Of 100 channels on basic, half are cartoons, the other half is ethnic, the other half are repeat stations of the first half thus I am left with 10 channels, of those 3 play the same programs over and over. TV, internet and phone service that I did not ask for nor use is $150.00 per month. Satellite is more of a horror story so I am stuck.

Words honestly can't describe how bad this company is. Canceled my service because they sent me doubled up bills 3 months in a row. We paid the bills thinking maybe we missed, it happens. On the third bill I called to see what was going on. They told me that they had no record of me catching my account up even though my bank account showed how much they got. I paid the last bill and cancelled all my services that day. They wouldn't let me prorate so we had the service for another couple weeks. The day that it was supposed to be shut off my wifes water broke so needless to say I didn't call or check to confirm.. Got back from the hospital and still had service and was told there was nothing in the system about me calling to have my service cancelled so he said they would cancel it and not charge me for the time past the date that I had paid up to. Got a bill for a full month called again they said thy would wave the bill and cancel my service. This time my service was cancelled but receive another bill with a late fee. called again and was told there was no record of any bill getting waved. After telling the guy I refused to pay it and explained what had happened he said he would wave the bill.. Next month didn't get a bill I GOT A CALL FROM A COLLECTIONS AGENCY!! I called again and after a lady tried to get me to take there service back for 20 minuets I finally had enough and blew up! she said the bill and late fee would be gone I got her name for the next time in case. Luckily that was the last I'v heard from them. I REALLY HOPE NO ONE SINGS UP FOR THEM OR SPECTRUM!!! SERIOUSLY SAVE YOUR SELF THE HASSEL AND GO WITH SOMEONE ELSE!!! THIS IS HANDS DOWN THE WORST CUSTOMER SERVICE EXPIERIENCE I HAVE EVER HAD IN ANY INDUSTRY!!!!

I've put in more than a 40 hour work week between calling them & having people come here to "fix" issues-not even having service for 2 weeks! I thought things were taken care of shortly after but I wasn't so lucky, there are still problems & when calling the first line of reps, they never fully listen. The NOVEL of notes in my account is insane!!! I'm seriously about to get rid of this company & go with another just for internet, then watch regular TV through my computer-I know that company is reliable & has MUCH better customer service, hands down! All the aggravation isn't worth it...still not yet a full month with them...

They are bad company liers I'm very disappointed with the service they promised many things when you call to connect your service but never complied Disgusting company

The title says it all. I think the worst customer service I've ever encountered, anywhere. If they had any competition they'd be out of businesss.

Promised me $300 gift card to switch to TWC when I moved last summer. I of course got busy with the move, work, and life. A few months later I noticed the gift card never came. When I called to ask about it, I was told by Customer Service and CS Management that "that promotion has expired". So, not only did I not receive the promised gift card...but I won't ever be receiving that gift card. #BaitandSwitch #Shadybusiness #oligopoly #cablecompaniessuck

Terrible. They raise and hike rates without letting you know / in a terrible and sneaky way. Their customer service is literally painful, unless of course you're trying to add new or additional services. (AKA - give them more $) They frequently make mistakes in billing, and other things. They have also "dropped calls" and hung up on me numerous times while calling to cancel / downgrade services which I find completely unprofessional and should be (if it isn't already) illegal. Be prepared for the constant headaches and continual NIGHTMARE of dealing with Time Warner Cable if you decide to pay for their services. *** (They're in the process / recently sold the company to a new one called SPECTRUM. Since the "switchover" to Spectrum, I've dealt with TWC/Spectrum and the customer service, and price hikes, and increased have only gotten worse. )*** We finally reached our breaking point with TWC/Spectrum, and have switched to Frontier. Their customer service (THUS FAR) has been nothing but OUTSTANDING AND PHENOMINAL, Prices are lower, and guaranteed for THREE YEARS. We have been nothing but happy since LEAVING TIME WARNER CABLE / SPECTRUM. THEY'RE THE WORST!!!

I was a customer of TWC for 3 years. Due to rising costs and little value for the dollar, I decided to switch to DirecTV. I called TWC on 4/18/16 (the day DirecTV was installed) to request they disconnect my cable and telephone...I was keeping the internet service. 4 days after calling, I attempted to return my cable equipment to our Hermitage TWC store, but was told they couldn't take it b/c my service was still active. I called TWC again, they told me "something must have happened during the disconnect" and assured me the service would be stopped that day. I unfortunately ended up in hospital, but tried again on 4/27 to return equipment...again was told service was still active. Another call to TWC Customer Service, another promise that my issue would be handled that day. 3 days ago I received a bill from TWC for $257, which was for 4/3~5/2 and showed service still active. I called TWC on 5/28, spoke to another agent and she promised she would get the issue taken care of. Apparently, she did FINALLY get TV service d/c'd, but the bill for service that was supposed to be shut off still stands. I don't know how TWC customer service agents are trained, but when I worked customer service, we were trained to say what we were going to do, and do what we promised. This did not happen and now TWC expects $257 for service I didn't use. Not only are they unprofessional and cannot process a seemingly routine request, they are inflexible and refuse to take ownership for their mistakes. I will not pay for services I did not access, but I will file a complaint with the PA Attorney General's Office of Consumer Protection. So, as a warning, beware of what TWC says they will do, because you're likely going to have to follow up many times to ensure what is requested is actually done.