Time Warner CableReviews of timewarnercable.com

YOUR SERVICE S**K I HAVE NO TV AND EVERY TIME I CALL IT TELLS ME TO GO ONLINE AND EVERY TIME I GO ONLINE THE PAGE IS NOT WORKING>>I WANT CREDIT FOR ALL THE TIME YOU STOP WORKING

Buy an descrambler, #Savemumbo

Spectrum/ TWC has the worst customer service I’ve ever experienced! Not only have there been several screw-ups and unexplained price increases but they also lie to you about your services, skewing your expectations. You’re told you’re in a set price that has plateaued because you’ve exceeded the set rate , yet more price increases impact my bill. I’ve been a customer for almost a decade and as soon as I think I’ve crossed the bridge of no further disappointment, I’m fooled again! I was told I was locked in and my bill would no longer increase and I’ve still seen two more increases to my bill. Im just so frustrated!

I'm writing here because I have no where else to go to vent my frustrations with this company, and "frustrations" is an understatement. Over the last 10 years, TWC, now Spectrum, has given us nothing but issues. Our internet goes out whenever it is windy, rainy, cold, or humid outside. Basically, whenever the weather isn't 100% perfect. We have had over 30+ technicians come to our house over the last 10 years and none of them can figure out what the issue is... then they just leave. I've finally had it with this company. The internet will go out for 2 seconds or 2 hours, 15 seconds or 15 minutes, 30 seconds or 30 hours ALL. DAY. LONG. Last week both our cable and internet went out. We were told by the technician that all of our equipment is fine. The fault lies with the tap/poll/box up in the woods and the line leading to it. He said it's on Spectrum's end. So he put in a number for a maintenance worker to come out and fix the weak signal. Person walked right past the box, didn't fix jack. Then they were supposed to come and bury the new cable we got. Two weeks later... it's still not buried. So we called for another tech to come out because when I was on the phone with Spectrum, they said the signal is still super sketchy and weak. Technician comes out, and I have NEVER experienced this level of unprofessionalism in all my life. The guy doesn't say a word to us, goes to check the tap in the back, sits in his truck for the next HOUR playing games on his phone and eating a sandwich in our driveway, and then he leaves without a word to us. WHAT THE ACTUAL $%*&?!?!?!?!?! Then he put in the comments that there was no issue to resolve!!!! I can't believe the audacity of this company or the people that they hire to sit around and not do anything! Meanwhile this guy still gets paid, still has a job, and my internet is still going on and off every few seconds. I had to call again last night and get the situation "elevated." A new tech is supposed to come today, but it will just be more of the same garbage. He will tell us the fault lies with the tap, schedule a maintenance person to come and fix it and because these people are contractors, they won't come and talk to us at all so the problem will continue to persist. Our bill keeps getting higher but our internet keeps getting worse. Would Spectrum be okay if we only paid 1/8th of our bill? Because that's all the internet we are getting. Try being a graduate student and trying to take an online exam or quiz when the internet goes out every time you click on an answer. Then try explaining to the professor why you couldn't get your exam done in the allotted time, only to have them think you're just cheating! This company has caused me so much grief, I only wish I could take them to court!

I'm so disappointed in the service I received I cancelled my TV and ordered just internet and they still charged me for TV even after I turn in my TV boxes and controllers and demanded I pay them I cancelled because they kept raising the cost without letting me know and charging my card I'd rather use antenna TV before I get force to pay for something I didn't order another disappointed customer.

This company is the worst of the worst. Their customer service is abysmal and their advertised internet speeds are a complete lie over what you actually receive. I'm glad I was able to drop their cable TV services. Should have done it years ago.

I've been a customer of Time Warner Cable since it was Manhattan Cable (in NY) and after it became Spectrum recently. Overall the cable TV has been excellent (after a period of extensive re-wiring outside my apartment building in the early 10's). Internet, mostly excellent but prone towards 3-4 outages (usually over holidays!) of a few hours to a day, each year. Most of my years with TWC were involuntary: no alternatives. Now there are a few, but none great, so I've stayed. BUT... this is now my FIFTH DAY without the TV station I most watch (PBS, locally Channel 13/WNET), AND a black screen also on the flagship CBS station, Channel 2/WCBS. I called immediately when the screen went black - no acknowledgement of a problem but they'll get back to me in a day. (Yes, with a telephone survey). Two days later I call again, still no TV on my most-watched channels (90% of what I watch). This time "engineers are working on it" and "we are aware of an issue". Well, I'm pretty sure I'm not the only TV watcher in Manhattan, and pretty sure they said they'd fix it. I got another survey call in the evening (phone) but no cable TV. Another two days on, five days now, I called again. The TV had come on for about an hour two days ago, then off again, as it still is. "Engineers are working" (for 5 days, having found the problem once, it seems?) This is the best Spectrum's New York engineering team can do? To add salt to the wound, and leading me to become determined to find an alternative to Spectrum ASAP, there is nothing online with the Spectrum web page, indicating any problems (whereas if you read consumer pages you'll see there are tons, beyond mine), and nothing on the phone line beyond "there are no problems in your area". Yes there is a problem: it's called the service and customer responsiveness of TWC/Spectrum. It must be said: this is just inexcusable for a big tech/media company in New York, in 2018. Shameful.

Customer service, as it relates to billing inquiries and service changes, is non-existent. The CSR will tell you what you want to hear, but they will not take action on your request. After three months of waiting, I finally had to turn in all of the "rental" equipment to get a service disconnect. It is sad that there is no other competition for them in my area, otherwise they would be out of business.