TimestravelReviews of timestravel.com

DISAPPOINTING AND UNPROFESSIONAL SERVICE I booked a ticket with ALEXA TRAVEL UK (T/A TIMES TRAVEL LTD) in early December 2023. Due to unforeseen circumstances, I couldn’t travel and requested a cancellation and refund. Instead of offering any options, they told me a refund wasn’t possible — the only choice was to OPEN my ticket for use within 1 year. I was forced to pay £300 immediately on the same call, with the threat that if I didn’t pay right now then, I would lose the ticket. I was given no time to think and absolutely no alternative. After around 10 months, when I contacted them to rebook, I was told I’d now need to pay even more, despite being promised earlier that I could rebook free of cost within a year. I even asked them to change it to any available date with no extra charges, but they still refused. What’s worse is that I tried contacting them multiple times via calls and messages. They never responded. Every time I called, they either ignored or delayed it with no resolution at all. It became extremely frustrating and stressful. They simply kept delaying and avoiding. I eventually reached out to the airline directly, who confirmed that airlines do not charge agents anything to OPEN a ticket, proving that the £300 they charged was pocketed by the agency itself. This was a clear scam. The agent who booked my tickets initially made all these assurances, but none of them were honoured. In total, I paid this agency £1,189 for two tickets, and an additional £300 for the so-called “OPEN” ticket, bringing the total to £1,489 for a trip I was never able to take. Also, I’ve now discovered that ALEXA TRAVEL UK shares the same office address as TIMES TRAVEL LTD, which clearly shows it is one of their sub-brands. It’s shameful for such an old and reputed company to be involved in these kinds of unethical practices. I am now taking legal action to recover my losses and hold them accountable. The only reason I’m leaving this review is to make others aware so no one else goes through what I experienced. I strongly advise everyone to stay away from ALEXA TRAVEL UK and TIMES TRAVEL LTD. Their practices are dishonest, misleading, and abusive toward customers. Companies like this must be stopped from operating. For clarity, after raising this case, TIMES TRAVEL LTD refunded the £300, admitting it was wrongly charged. However, the £1,189 I paid for the two tickets remains unresolved.

terrible scams took for me £825 , to change the flight date ,I did not hear from them , They try to take other £2000 when I release they are scammer, they been reported to the fraud company

i have just been advised that because the agent failed to check the booking details with regards to first names an surnames I (not the agent or the company) must pay an additional fee of more than £600!! I am furious and my sons are now caused harm. Even worse i paid in full for the flights and the agent who made the mistake is telling me that i will not recover the money paid just minutes ago! I will be suing the company for all losses! It was up to the agent to check the first names and surnames. He failed to do so. I will sue for damages and losses within three months. I will sue for all costs in taking the company to court. As a lawyer and a customer and a woman with two young sons I would expect the final claim for the negligence around ten thousand pounds. If anyone else on here wants to sue them please review here.

SCAMMERS!!❌❌❌❌ NEVER RETURNED MY MONEY! HORRIBLE PEOPLE ANS A HORRIBLE COMPANY ⚠️⚠️ SHAME ON THEM‼️‼️‼️

Scammers.... They will tell u flights are booked and confirmed .... then a few days later they will call back and say the airline has cancelled the tickets.... the agents act like they don't know who u have spoken to and then send u a conformation letter to which they run through the minimum details and tell u to send a email saying u agree to the terms.. They will take ur hard earned money and not feel any way about it

They have so many sub travel agency based in outside the country. Times travel or corp based on 13 Station Road,SE25 I had bad experience with Traveltoharam which is one of their agent. Try to avoid times travel.

Times Travel charged us £990 for changing a reservation for the two of us for our flight from London to Sydney. We then found out from Swiss, who were the Carriers, that Times Travel had overcharged us and that the actual surcharge for this change of reservation should have been £496. We asked Times Travel to rectify this mistake by returning our overpayment but they refused and instead offered to give us travel vouchers for £496 in compension. We declined this and insisted on a cash refund because by then we had no confidence in their integrity. We heard no more from them and they have ignored all our attempts to communicate with them by phone and by email. We also sent an official Recorded Delivery letter to them as advised by our legal counsel, to settle the matter amicably. They ignored this and did not respond. We phoned them today. They told us the case is closed. We are now in the process of initiating legal action against them.

⚠️ Public Warning: Beware of Scammers Posing as British Airways (BA) ⚠️ We wish to alert you to a recent scam operation where fraudsters impersonated British Airways (BA), leading to a significant financial loss. My friend and I were deceived into parting with a total of £750 under the guise of legitimate transactions with BA. This incident has prompted us to file a detailed police report, and we are pursuing legal action to hold the perpetrators accountable for their actions, aiming to recover all lost funds and address the damages inflicted.