Timeshare SpecialistsIs it time to get rid of your unwanted timeshare? Timeshare Specialists is here to guide you through the process. We have guaranteed options for timeshares that are very difficult to sell, sales tips and tricks for weeks that have retained value, we'll show you how donate, and in some cases we'll buy your week directly. Call today to find the best option for your timeshare ownership.
Timeshare Specialists (timesharespecialists.com) has 436 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 4 reviews with 1 star · Clear filters
Dan
Sandals Ochos Rios is a horror show when booking your week. No response to emails and calls from the staff and senior mgmt
Response from Timeshare SpecialistsJan 23, 2023
Hi Dan, I'm not seeing a record of your transaction with Timeshare Specialists. We don't handle bookings for Sandals Ochos Rios, so perhaps you were working with a different company.
Johnlwoodard
Until I pursued the issue, I never heard from the company after I paid my fees. After six weeks, a phone call and an email I received an email with attachments without any explanation or follow up. Pretty marginal operation
Response from Timeshare SpecialistsSep 17, 2019
Hello John, thank you for your honest review, and your business. I have looked into your closing and do see that the ball was dropped as far as prompt communication. We started the process in the last week of January. We were finally able to request your account information from the resort on March 5th, after you had supplied the estoppel request payment. Unfortunately, it took Wyndham unit May 29th to provide the account information to you. Your closing agent emailed you on May 29th the deed to sign, notarize, and return. She followed up with an email on June 20, and it looks like you called in on June 28, to notify her you did not receive her emails. Your closing agent received your signed deed on July 5th, your payment on July 16th and we were able to send everything off to Wyndham on July 24. Wyndham generally takes 5-7 weeks to confirm the transfer once we have mailed in the documents. They actually took less than 4 weeks to confirm it in their system, but did not notify us until almost 6 weeks later. Your closing agent responded to your September 3 email requesting an update on September 4. On September 6, she received transfer confirmation and emailed you with confirmation your closing was complete. We are constantly improving our procedures and systems in place to make the closing experience as simple and painless as possible. We are implementing automated updates, and a more detailed expected timeframe of closing milestones, to avoid the issues you encountered from happening again. Again, thank you for your review and business. John Kushman, President
customer
Process took 11 months! In the end it wasn't transferred, simply a deed back to the same resort. If I knew that was possible, I could've done that myself for a LOT less money.
Response from Timeshare SpecialistsOct 31, 2017
Thank you for your feedback. We want to work with you to resolve the issue you had with us. Please reach out to us at [email protected] and we will do our best to ensure we can turn your experience around
customer
Great service
Response from Timeshare SpecialistsOct 27, 2017
Hi, it looks like you liked our service but gave us a 1 star. If this is by accident, you can easily modify your review and rating. Thanks!