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timepiecemonthly.com (timepiecemonthly.com) has 14 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
timepiecemonthly.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: November 2022.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Scammers. Took my money and ran. Do t answer any messages.
JF
jared F.
Purchased a “bundle deal” for around…
Purchased a “bundle deal” for around 200 dollars, which was supposed to come with a watch and SEVERAL ACCESSORIES. Six months later I finally received a total piece of garbage watch, with none of the said accessories. Communication was none, messages unanswered, generic computer generated responses etc. really dissapointing Alex, no wonder Anthony decided you weren’t a good business partner. Also, all the positive reviews on trust pilot are from his buddies, Eddie three sticks is his fb page mod, and will threaten you for complaining.
TH
TheMainMan
Avoid
Main guy has left the business now, don't expect your watches to ever come before a 3 month wait. Happy to take your money, also happy to never respond to emails and flat out ignore you.
Response from timepiecemonthly.comJan 28, 2022
Hi Pierre, we do not offer support via email, rather it's on our website chat. At periods of high volume, of course we may take a little longer to respond. Also to note, we find no "Pierre" in our database of customers, past orders or communications - perhaps it's a pseudonym, but please reach out directly to support any time. Certainly, global supply chain issues have impacted some orders with us and we have, as of this past week streamlined our entire Store offering for those products which can be easily and swiftly acquired from our vendors.
We are however, also somewhat confused by the reference to "Main Guy left the business"? This isn't accurate and we're unclear where this information is coming from. Best Regards, Team TPM
MC
Mr C L.
Don’t deal with them if outside USA
Fantastic to deal with and great deals on micro brand and major brand watches either through subscription or the store, also offer concierge service to find a deal on the watch of your dreams and Anthony and Alex always able to help with your questions
Well this used to be a great company but since major change during the middle of 2021 it has all gone to pot with very slow delivery poor customer service and quality of watches is not what is once was when I started with them a year ago if you are outside USA AVOID
In response to your comment my last order was placed 3rd July 2021 and didn’t receive it until 20th September 2021. My first impression were that this was a lovely watch that was until it took you until December to get back to me with the suppliers details as warranty card was blank to find that the company only deals in refurbished watches which explains the incorrect box for collection and that their warranty is only valid in the USA and I live in the UK, SO WHAT USE IS THAT TO ME!
Again you still don’t get the point what use to me is a “$1000” watch if the warranty is invalid, my issue is nothing to do with it being refurbished but spending that amount of money to find it’s warranty is invalid and the constant lies regarding shipping as you didn’t ship on that date as you ended up using expedited shipping that took 4 days. I was fed up of the fobbing off and ignoring my messages and only updated my comment recently as I had forgotten about this review and the amount of time it took you to give me the requested information.Perhaps those of us in the UK got used to great service and the comments I have seen from US customers in multiple Facebook groups beforehand ended up being true
Do you REALLY want me to post the messenger comments from September still chasing this bundle or are getting confused with the letdown Crystal bundle
Response from timepiecemonthly.comJan 28, 2022
Hi Carl, we appreciate you reaching out. We are confused where this is coming from as the last watch you received from us was in August 2021 (i.e. almost 6 months ago). You raved about that delivery on social media (a beautiful Frederique Constant with an MSRP of over $3000, with bonus extras we included, for around $1000, that was hand picked by us for you, after noticing you mentioned it in another post). This surely, is not the action of a company that doesn't provide quality watches or doesn't support and value our customers greatly? We're aware that due to some changes within TPM management in mid 2021, certain allegiences among UK members specifically, have shifted "against TPM", but really that is no good reason for moving a 5-star review to a 1-star review. Kind Regards, Team TPM
* Edited Response re: review edit 01/28/22.
Hi Carl, we do have it in our terms that some watches may be manufacturer/factory-refurbished or nearly new pieces, if they add a lot of value. We have received not one single other complaint on this basis in our entire history in business. Members understand they get incredible deals and value with us. If there ever IS an issue with a watch, we always work with members. Our focus is... does the member love the watch (you did, as per social media posts). Also, please bear in mind, when we ship a watch, anything that happens after that (shipping speed, logistics delays, customs processing and any import fees) it COMPLETELY beyond our control, so we shipped the watch in August 2021, as discussed. We do find it coincidental that this review has been updated some 5-6 months later. Regards, Team TPM
*Edit 2 in response to shipping claim. Carl, we have proof of shipping on Fri 6th August 2021 and proof of delivery at end point i.e. your residence, on Thurs 12th August 2021, not 20th September as you have falsely claimed. Yes we paid extra for expedited shipping at a rate of $60.71 cost to us (You paid $0 for shipping by the way). We cannot see how this is "poor treatment" or service. Ultimately the warranty is not "invalid" as, should anything have happened with the watch we would have liaised on your behalf, with the distributor, as we always do for members. But of course, we haven't had a chance to do that, or even been informed of any issues with the watch, can we assume there are none?
