TimberusticReviews of timberustic.com

Response from TimberusticSep 6, 2026

Hi Carly, This is Alan Smith. I worked with you directly by email throughout this order, and I’m very sorry to hear that you are disappointed with the table and with your overall experience. I do want to clarify a few important details. The Ravennor Live Edge Solid Wood Dining Table is designed with a cleaner, more rectangular live-edge profile, rather than a heavily irregular organic slab edge. The table we produced followed that design direction, and we sent production photos at both the raw stage and the finished stage for your review before shipment. You approved the raw table and said it “looks great,” and after the finished photos were sent, you also confirmed that it “looks good.” The table is made from solid natural wood, not laminate, veneer, or printed faux wood. The finishing process can include staining, toning, and grain-enhancement work to blend natural imperfections in the slab and create a more consistent finished surface. This is part of the handcrafted finishing process. Natural wood can also vary in grain, tone, and stain absorption, especially between the tabletop and the base/legs, because they are separate wood pieces. I also apologize that the production timeline took longer than originally expected. I understand your frustration with the delay. However, I respectfully disagree that there was no communication, as we did communicate by email, sent production updates/photos, and waited for your approval before continuing with the next stages. If the color difference, finish, or craftsmanship appears significantly different in person compared with the approved photos, we absolutely want to review it. Please send us clear photos and videos of the specific issues you are seeing, including the tabletop, legs, finish, color difference, and any areas you believe are defective. Once we receive them, we will review the case carefully and work with you on the appropriate next step.

Response from TimberusticJul 31, 2026

Hi Gabrielle, This is Alan from Timberustic. I’m the person who personally corresponded with you by email regarding this order. We understand your frustration, and your review accurately describes the situation. You placed the order at the price shown on our website, received an order confirmation, and were later contacted after we discovered that the price for this specific product and size had been entered incorrectly. We also acknowledge that we should have identified the error and contacted you much sooner. Timberustic is a working woodshop, and each piece is individually built. Our pricing is calculated closely around the actual costs of materials, skilled labor, finishing, packaging, and shipping—not inflated to cover excessive branding or marketing expenses. Unfortunately, fulfilling this particular order at the incorrectly listed price would have resulted in a substantial loss. We were also unwilling to compensate for our pricing mistake by quietly changing the materials, construction, or quality of your piece. Instead, we chose to be transparent about the error and offered either the option to proceed at the correct price or receive a full refund. When the revised price was not acceptable, your order was canceled and fully refunded to the original payment method. We understand why this experience was disappointing, and I sincerely apologize again for both the pricing error and the delay in communicating it to you. Alan Timberustic