TiltedsoleHigh end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.
Tiltedsole (tiltedsole.com) has 241 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Showing 50 reviews with 1 star · Clear filters
Angie S.
I was told my order was processed then two days later saying my order was canceled with no explanation.
Response from TiltedsoleJun 22, 2017
We sincerely apologize our system sends an email out for this type of matter. Please be advised that one of our customer service leads will be in contact with you to gather more detail about your experience with our online store.
Mo S.
YOU Cancelled my order without any notification or reason.
Response from TiltedsoleJun 22, 2017
We sincerely apologize our system sends an email out for this type of matter. Please be advised that one of our customer service leads will be in contact with you to gather more detail about your experience with our online store.
Rita L.
If I hadn't call to find out when my sandals would arrive, I would not have known my order was cancelled. The shipping method had not been chosen. I didn't receive an email or phone call. This could have been nipped in the bud. Now I have to wait 7 to 10 days all over again. I wanted to wear them to my granddaughter's dance recital. I am so so disappointed.
Response from TiltedsoleJun 22, 2017
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement.
Mason S.
I ordered a pair of shoes for my girlfriends birthday. The order went through and was confirmed. Two weeks pass and still no shoes so I emailed them and asked for them to rush the shipping and the whereabouts of my order just to find out the shoes weren't in stock when they clearly were listed otherwise
Response from TiltedsoleJun 21, 2017
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement in time to meet your deadline. We would like to contact you directly to provide more details, once of our customer service lead will be in contact with you in regards to this matter.
kathleen E.
Poor Service. Notified me 2 days later item was ordered that it was out of stock after I paid for expedited shipping. Needed for an event. Left me scrambling. Will not shop site again.
Response from TiltedsoleJun 21, 2017
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement. We would like to contact you directly to provide more details, once of our customer service lead will be in contact with you in regards to this matter.
Nick S.
I never received my order.
Response from TiltedsoleJun 21, 2017
Hi we sincerely apologize for the inconvenience, the item became out of stock, you were not charged for the order. All orders are charged at time of shipping the order. We will go ahead and contact you at the contact information you provided with further deails.
Carole
My order never came!!!!!!!
Response from TiltedsoleJun 20, 2017
Hello the order was fully shipped within its processing time. One of our customer service specialist will be in contact with you at the contact information that you submitted at the time of placing your order.
Yibo
Nobody answered the phone. There was no reply. Even an E-mail. They made a mistake,they don't care.
Response from TiltedsoleJun 6, 2017
Hello Yibo we would like to resolve any matter or issue with you. Kindly contact customer service at 855-395-7653 Monday - Friday 7AM - 5 PM PST and provide us with your order number so we may further review. We are not able to pull any information with the feedback provided. As always we appreciate your time in letting us know how your shopping experience was, good or bad it is appreciated. When you call please mention that you are calling in in regards to the TrustPilot feedback.