TiltedsoleHigh end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.
Tiltedsole (tiltedsole.com) has 241 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 50 reviews with 1 star · Clear filters
Craig W.
Ordered shoe for two weeks now no shoe
Response from TiltedsoleAug 31, 2017
Customer service made contact with you due to order being on hold, you requested for the order to be canceled. We apologize for any inconvenience that we may have caused you. If you have any further questions or concerns feel free to call us at 855-395-7653 we will be emailing you a follow up email as well.
Gahlen F.
Payed for expedited shipping didn't show up when it was supposed to. Waste of money
Response from TiltedsoleAug 9, 2017
Please be advised any order not submitted to us by 2PM PST will not ship till the next business day. In this case your order was submitted on Friday at 5:30PM the order shipped on Monday our next business day.
Dawn S.
Tiltedsole sent me a pair of sandals, but they were two different sizes. It appears they are now sending another pair but once again charging my credit card. This is a horrible way of doing business and will never order again from this site.
Response from TiltedsoleJul 10, 2017
Thank you for your feedback, we sincerely apologize for the inconvenience you may have experienced. We assure you that you will not be charged for the replacement of your order. Our Goal is to provide superior customer service. We have sent you a message via your social media outlet as well explaining the replacement process.
Winman
I am rating the online shopping experience with tiltedsole.com not the product, will rate product when i get it. Tiltedsole.com is not a site i will shop with again except i cant find the product anywhereelse. The website is a lot of hasšle, Unlike other websites, if u purchase a product and change your mind immediately tilted.com has no option to cancel the order through your account. You prolly need to call customer service that are only open M-F 7-5pm, so if you shop at night or over the weekend, you have to wait till morning or till Monday to contact them. Who knows, by then they may tell you its too late to cancel cos its already shipped. Buyers should be able to cancel a just placed order that hasnt shipped yet without breaking a sweat. The shoes have no size chart so you are not really sure what the conversion scale is, i am a Euro size 37 which is US 6.5/7. I bought a 6.5 turns out 6.5 is 39 nőt 37 which was way too big, now I have to go through the hasšle of returning. A size chart would have saved me this hasšle. Tiltedsole.com also has no return menü when signed into your account. You have to print out a form from the website to process returns with no way of monitoring the progress of your returns online through your account, you probably need to call customer service every minute to inquire. Needless to say, I wont be recommending tilted.com to any friends or family.
Response from TiltedsoleJul 3, 2017
Hello, We truly do apologize a customer service lead will contact you shortly. Thank You, Tilted Sole
Angela P.
Purchased $100 sandals for my daughter. Followed up with an email as I didn't get a shipping notice in two weeks. Was told the item was on back order and it would take and additional 5-7 days for processing. Two weeks later no shipping email. I check the status and order is Cancelled!!!! They cancelled it 3 days after I was told it would take 5-7 extra days. No email notification, no refund, no nothing!!!! Let's see if I get the refund. Horrible communications and customer service. Will not order through them again!
Response from TiltedsoleJun 23, 2017
Hello, We truly do apologize a customer service lead will contact you shortly. Thank You, Tilted Sole
Sarah
I still have t received my purchase!! I paid for one day shipping and it's been a week. No one is answering the phone in customer service or responding to emails. I will never order from them again. Give me my money back!!!
Cleetus L.
Cancels your order and bumps the price up of the item you tried to purchace. Garbage.
Response from TiltedsoleJun 22, 2017
We sincerely apologize our system sends an email out for this type of matter. Please be advised that one of our customer service leads will be in contact with you to gather more detail about your experience with our online store.
Bettybop
I emailed them and said that the item can't be delivered by USPS and they said to pay for expidited shipping so I did and they shipped it USPS.
Response from TiltedsoleJun 22, 2017
Please be advised that our site currently does not offer expedited shipping. We offer USPS Priority Shipping which takes 1-3 days for delivery.