TiltedsoleHigh end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.
Tiltedsole (tiltedsole.com) has 241 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 50 reviews with 1 star · Clear filters
MG
They shipped my shoes out and the day of delivery they took them back and never even told me why. When i called they said possible fraud and closed my support ticket without offering any help on how to possibly verify my identity or any explanation.
D.
Expensive item arrived damaged due to improper packing. Shipping extremely slow. Would not buy from again.
Response from TiltedsoleJul 1, 2019
Per our records we are currently waiting on further information from the customer. A call will be made to follow up shortly.
Elizabeth S.
This is the worse service ever, I’ve been waiting for the longest for these damn slippers to come and still have not received any shipping details now I want to return them.... and they better give me my money back or we going to court for inconvenience and total scam.
Response from TiltedsoleMay 2, 2019
We attempted to locate your order or any other contact information, but we were not successful can you please provide us with your order or contact information to further assist you with this matter.
mary D.
This is the worst customer service I've ever experienced! Rather than take the free shipping option, I paid an extra $13.86 for what they call USPS 2 business day delivery, because I needed the shoes for travel. When I contacted them to refund my shipping charges after four days of not receiving the shoes, they promptly sent me a "we are deeply sorry but...." message about how the option I chose wasn't 2 day. I then sent back a photo of their shipping options, including the one I chose which says USPS 2 day delivery. They responded by sending me a "This ticket is closed..." message. Now, FIVE days from my order, I receive an email saying that my order is "..in it's final processing stage.."!!! How was there any chance of this ever being delivered in 2 business days if they couldn't even get the shoes out of the door before 5 days? I fly tomorrow and am in the process of repacking my bag due to the fact that I don't have the shoes I packed for. The company is still refusing to refund my shipping costs. I will be cancelling this order and sending the shoes back. There's no rush now that I've missed the trip deadline, I'll order them from a competitor. NEVER, NEVER BUY FROM THIS SITE!
Response from TiltedsoleApr 15, 2019
We apologize for the inconvenience this may have caused you, please expect this matter to be resolved with a satisfactory outcome.
Ochawin ก.
THIS COMPANY BAD DO NOT TRUST My Order #47283 ORDER IN NOT SHIPED AND I TRY TO CONTACT ANYWAY TRY TO CALL TO THIS SHOP BUT NO ANYONE GET MY CALL
Response from TiltedsoleFeb 13, 2019
We will contact you at the number on file. Our records show that we shipped your order 02/11 two days after receiving your order. Please check you inbox for tracking number as well.
B
THIS COMPANY IS A SCAM. DO NOT ORDER FROM THEM!! THEY WILL TAKE YOUR MONEY AND NEVER SHIP YOUR ITEM. Ordered a pair of boots and ended up cancelling because the shipping took way too long. Waited for tracking info for 3 weeks never received that, so I cancelled my order. After cancelling my order they said allow 3 - 10 business days for money to process back to my account, a month later still have not seen that money. If you have ever had any issues with this company please report them to the BBB, because they are most certainly scamming people.
Response from TiltedsoleNov 30, 2018
We would like to be given the opportunity to further review this matter what is your order number so we may review the order details.
Alesha
They ship from one state away from me so I thought " That's great. Shipping should only take a couple of days." Nope. I have never waited for a package this long in my life. Horrible experience. I wish I could just return the shoes but they haven't even came yet.
Response from TiltedsoleSep 5, 2018
We would like to fully review this matter please contact us back with order number at [email protected] and put in subject Trustpilot Review feedback. We apologize for any inconvenience this may have caused you.
Monroe
I ordered Irregular Choice Bee Delicious boots in pink and recieved one shoe completely damaged and clearly used - no tissue stuffing, missing pearls, a scuff, and dirt on the bottom of the shoe. The other shoe, to my intense confusion, was perfectly fine. I don't understand how that could even happen. (I provided photographic evidence to customer service, by the way) I emailed customer service and they offered me a $20 refund to keep the damaged pair - are you KIDDING me? These shoes were $100 dollars and one is damaged and clearly used. My only other option was to send these back and then be exchanged with a new pair - however they couldn't confirm if I would be able to get a new pair as they were for sale (why not...I don't know, set them aside? This was your mess up not mine) TL;DR: Don't buy from this site unless you want to risk getting damaged shoes and then being offered essentially nothing in compensation. I have NEVER dealt with a site that didn't offer a full refund or secured new item when I received something damaged.
Response from TiltedsoleJun 16, 2018
Hello, We are very sorry to hear about the item received and we would like to look further into this matter and see what we can do to fix the issue. Can you please call us at 855-395-7653 we are open Monday- Friday 7am-5pm PST, For further assistance. We look forward to getting this issue resolved.