DianeS
Unprofessional
I bought a package for my front yard, that apart form a couple of olive trees, it was a blank slate. I had a meeting with a designer and told her a couple of ideas I had (plants by the fence and a tree in a corner) and what kind of plants I would like, and the type of yard I was looking for, and told her I did not know what to do with the rest and that I was open to ideas. Well, I got a design with plants by the fence (not one of the ones I requested) a tree in the corner and other then that pebbles everywhere else, nothing else but pebbles. So basically all she did was add rocks to my original design, and I paid for that! I thought I would contact them and explain what happened and see if they could maybe let me meet with someone else, but after three emails in the span of a month without the courtesy of a reply, I am not very hopeful I will ever hear from them. Now I am out of almost $400 and a design that is basically rocks. I don't usually write reviews but I felt I needed to let people know about this company. The design is not even the worst part, it is really the complete lack of response to my emails, extremely unprofessional.