Wayne
Tillful card is the hope of the small…
Update 3/3/2023 6:07pm I received a call from Tillful representative Ly communicating that the issue has been esculated to a higher tier and that they are diligently working on it. Additionally, I was asked to provide more granular information regarding the issue which I did. What I found most impressive is Tillful initiated communication with my business bank to rectify the issue. It's been my experience that in a, two vendor one customer, senario the customer is ping-ponged between the two ultimately to no resolution and increased frustrarion. From a first-hand account, this can not be said of Tillful. I appreciate the way Tillful has decided to do business. I will update this post to reflect developments. _______________________________ Tillful card is the hope of the small business who desires to build business credit. Their dashboard is intuitive and gives you a first glance of your expenditures coupled with the flexibility of separate virtual accounts if you chose/when you chose. However, I recently spoke with a Tillful card representative in regards to not being able to add/link my Tillful business secured card to my business fintech Bluevine business account. I wanted to utilize the ability of Bluevine dashboard (business bank account) to pay off the Tillful card. Communicating with Bluevine on 3 occasions, their conclusion, from the error message, suggest that the issue lay with Tillful card. Having contacted Tillful card I was hopeful of a resolution. Unfortunately, there was an abrupt disconnected from the Tillful card representative and as I waited for them to call me back.....there was no call back. 🤔 During the call they suggested that this may need to be addressed by their upper tier. I will update this post provided there are any developments.
Response from TillfulMar 7, 2023
Hi Wayne, thank you for your review. Our support team was able to connect with you, but unfortunately it looks like this issue is on your bank's side. Please feel free to reach back out to your rep if you need anything, we're happy to help as much as we can!