Tickets.comReviews of tickets.com

Hot garbage, won't refund tickets for a cancelled event.

This website is an absolute scam! If your event is cancelled due to COVID-19, they will take your money and give you a “store credit”, which is set to expire and refuse you a refund! Customer service is horrific. We continue to get messages of “there is nothing else we can do”. They continue to hang up on us, or end the customer service chat online. You would think they’d cut a nurse on the frontlines a break, and help her support her family by issuing a refund for tickets that cost $1100... There are plenty of other ticket retailers that the American public can use, that are trustworthy and honest, once the pandemic is over and events begin to occur again. Use my review as a warning, and take your money elsewhere in the future. This is disgusting behavior in the midst of a global pandemic. They will be reported.

I am surprised by the terrible customer service and policies that this ticket broker has and I'm sorry that I bought tickets through them as I'm most certainly out my money. I never got confirmation of my tickets in the first place and the event was March 19th so they never followed up to let me know if the event was cancelled or postponed. I'm going to continue to follow up and also contact my credit card company and file a complaint.

If this company could get zero stars I would! DO NOT BUY FROM THEM!! Such a scam. Costumer service reps are so rude and unhelpful. I was told I would receive a full refund and then all compensated a credit THAT WILL EXPIRE! Who the hell is wanting/willing to go to any public events right now. I refuse to receive credit when I was initially told I would get a full refund. Whatever you do don’t waste your money on this company.

Shame on you Tickets.com! Shame on you to make money off of a concert that was cancelled due to COVID! I don't want a credit....I would like a refund!

Aka Ticket Fulfillment Services - Zero Stars. I also had the bait and switch. I did not go to this site to buy tickets for a, now cancelled concert, but didn't notice I was switched until after it was done. Okay, my bad so I went along and paid almost double the cost. Now the concert is cancelled and they refuse to refund my money. Money that I will now have to pay out of my pocket back to friends I bought tickets for. I recommend you file complaints with BBB and your state's AG and also dispute with your credit card company. Oh, and make sure to review Ticket Fulfillment Services LP aka TicketsOnSale for their deceptive business practices, on every site you can. These people are thieves.

Don’t use this company! They will take your money and not give a refund if your event is canceled. Terrible customer service!

They cancel an event during COVID-19 and refuse to refund