Kimberly M.
Phil was great helped me process was…
Phil was pushy and refused to give me any help with my reservation until I wrote a review I felt pressured and uncomfortable I even clarified with him and asked so you can’t help me with my reservation until I write a review once he saw I posted the 5 star review he then proceeded to offer me a cancellation. This is a stressful situation canceling my trip due to hurricanes in Florida and he was no help at all
Response from TicketofaresOct 8, 2024
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our representative, Phil. At Ticketofares, we strive to provide excellent service, especially during stressful situations like trip cancellations due to unforeseen circumstances such as hurricanes. We take your feedback seriously, and we are investigating this matter to ensure that our customers are never pressured or made uncomfortable in any way. Your experience is not reflective of the standards we hold ourselves to, and we will address this situation with the concerned team member to ensure it doesn’t happen again. Please reach out to our customer service team directly at +1 737 802 8580 so we can assist you with your reservation and make things right. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future. Once again, we apologize for the inconvenience caused and thank you for your patience and understanding.