TIAAReviews of tiaa.org

TIAA CREF website was down all day today - not able to move my retirement assets allocation, probably lost some money. Spoke to them in the morning, promised to fix "an issue in a couple of hours" - they never did.

I have been attempting to roll over my retirement account out of TIAA and it has been a nightmare. They have all the documents, notarized, but keep finding reasons not to complete the transaction. Every customer service rep is really nice but gives different instructions. It's starting to feel like they are being deliberately obstructive. It really shouldn't be so time consuming to get my money.

They messed up my IRA rollover and my money is missing in action. They cannot tell me who my financial advisor is (send me the contact details of somebody who does not provide advice). I cannot get any help to fix this issue

My dad passed in October and we have been trying to finalize his retirement funds. It is ridiculous the lies that we have been told and still no action or results. It is sad!!! Train your representatives and do what you say you are going to do.

I’m honestly blown away by how unhelpful and uninformed TIAA’s customer service has been. Every time I called, I got a completely different answer about what I could or couldn’t do with my account. Reps kept assuring me everything was set up correctly—only for me to find out later it wasn’t. It’s like no one there actually understands their own company’s policies. I’ve wasted hours getting bounced between departments, trying to fix problems that never should’ve existed in the first place. For a company handling people’s retirement money, this level of disorganization and confusion is just unacceptable.

I wish I could rate them zero stars. The the automatic labyrinth you must navigate on the phone in an attempt to get hold of a broker, the extremely long hold times, the inability to easily control your financial transactions. Terrible all around. Very user unfriendly interface. Getting my money out asap.

I previously arranged with TIAA to take my required minimum distribution the last week in December. I gave very explicit instructions to withdraw the funds from two investments. A week later a TIAA email arrives saying the transition was cancelled at my request. Since I made not such request, I checked my online account which show the transaction was still pending. I contacted the TIAA call center and was told the transaction was cancelled, but could offer no explanation as to why. The rep said the error was corrected and it would go forward. The second week in December TIAA notifies me that my transaction was completed. I checked my account and discovered the money was taken from the wrong investments on the wrong date. TIAA promised to reverse the distributions. The corrections still are not 100% correct. Conclusions: I can’t count on emails from TIAA to be correct. I can’t count on the info in my online account to be correct. I can’t count on them to follow simple instructions and don’t count on them to fix their mistakes.

If I could I would give TIAA ZERO or NEGATIVE stars. Their website is a mess. It is impossible to find information. You go down the rabbit hole from one screen to another without being able to find answers to simple questions about the money they supposedly manage for you. Mismanage is more accurate! When you do reach someone on the phone after long holds, they are completely ignorant of their own processes and procedures. Avoid this company if you want to be able to maintain your retirement funds and have access to a full range of investments. If it is a 401K, after you retire, immediately roll it over to an IRA with a reputable company like Schwab, Fidelity or Vanguard.