TIAAReviews of tiaa.org

Like others, I would give a zero if I could. I made an arrangement to transfer my annuity to another investment firm over 10 years. That is the only way that TIAA would do it. Now because I turn 73 next year, TIAA only allows me to withdraw my RMD and will not allow any percentage of my balance to my current investment firm. TIAA has numerous lawsuits pending over its duplicitous policies. Move your money to a reputable firm.

Even if we put aside that high-fee annuities typically aren't a good investment for users, why on earth does TIAA have to make all of its dealings so opaque? It is so difficult to understand what you are invested in, the amount of shares, the NAV... they make it so difficult to find clear information like transaction history and more online. It just feels like they must be hiding something (their outrageous fees, at minimum) to make such choices. I was also disappointed to have one of their sales reps pretend to be a presumably non-biased "adviser" at my workplace until I learned his incentives were not my own.

I would close my account immediately but I have to keep it until my last day of my employment contract. Customer service for TIAA was the absolute beck and call of being the worst. If you want to invest in the future, hide your money from TIAA or under your bed.

I have been with this organization since 1981 but since January I have encountered multiple representatives who obviously have not had proper training and are not able to correctly advise. If I knew then what I know now, I would never have signed up with TIAA.

Is there a way I can give a negative 1,000 star rating to these idiots who answers calls who have no idea what they're talking about have cost me hours and hours of time wasted as well as my wife when was trying to transfer our money out of this hell hole of a company that does nothing they need to be sued if they haven't already been class action and I have no idea why educational institutions use this horrible company to provide their employees away to contribute to their retirement it's borderline criminal

Ditto on all the negatives expressed, esp navigating CS and getting accurate, consistent info. I just switched half my variable annuity funds into fixed rate bec of fears of a huge market correction or crash. Nevermind the many calls it took to do this. Once action was supposedly completed, some genius entered 100% of monthly payment should be withheld for state income tax INSTEAD OF 1%. So i got no payment this month and even tho it was their fault, was told i may not be reimbursed for MONTHS. Their error.. unbelievable.

Last year I had to begin withdrawing money due to my age. If I had not figured this out, I would've had to pay a penalty to the IRS. That nonchalant attitude is not at all acceptable when you're dealing with people's money. Customer service is totally lacking. There are lawsuits and that's understandable.

Wealth advisor frequently out of the office; his assistant lacks screens (views) needed. Phone coverage is nearly always an answering device which may or may not return a message on the same day. Information needed to guide future investments is either in an unknown online category or has to be specifically requested. There is a perceptible lack of knowledge among the representatives/assistants who used to be well trained. They successfully handled a variety of transactions during the first phone call. Leaving messages and sorting through an ever changing online menu were not necessary. Overall, the present system is slow to respond and not customer friendly a high percentage of the time. I was told to not invest $5K on the basis that I may need it for an emergency. How about investing it in a liquid account to withdraw when such an event occurs? I believe the advice I was given was short-sighted. It begs the question if other TIAA small time investors are so advised?